Assistant Manager Mandarin Speaker

All Star Partner; Jawa Barat; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

All Star Partner is seeking a non-management hospitality supervisor to oversee staff and ensure top-tier guest service at a Jakarta-area venue. The role emphasizes team coordination, safety, and adherence to company policies while maintaining professional appearance and assets.

The position requires a minimum 2 years in supervisory hospitality, plus a high school diploma or GED. Training, scheduling, and performance coaching are key duties in this fast-paced environment.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: at least 2 years in a supervisory hospitality role.
• License or Certification: not specified in the ad.

Responsibilities

• Ensure staff work as a team to provide optimum service and meet guest needs.
• Inspect grooming and attire; rectify any deficiencies.
• Complete opening/closing duties, set up supplies/tools, clean equipment and areas.
• Inspect storage areas for organization, FIFO, and cleanliness.
• Monitor dining rooms for seating, service, safety, and guest wellbeing.
• Complete work orders for maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining and motivating staff.
• Serve as a role model and first contact for workplace policies; report incidents and unsafe conditions.
• Ensure uniforms and appearance are clean; protect company assets and confidential information.
• Welcome and acknowledge guests; address service needs and thank guests.
• Develop positive relationships and support team to reach goals.
• Identify and implement improvements to efficiency, productivity, quality, safety and cost-savings.

Education

High school diploma or GED

Job description

Job Description

Additional Information

Job Number

Job Category Food and Beverage & Culinary

Location One Marriott Drive, Need Address, Jakarta Pusat 10270, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification