Apprentice IT Support Specialist - Hybrid Training

FindITGeek; Jawa Barat; On-site; IDR 16,740,000 - 30,132,000; Full time

Job summary

WhatJobs Direct is seeking an Apprentice Technical Support Specialist in Depok, West Java, ID. The role combines office-based training with remote work flexibility to build hands-on IT support experience.

You will diagnose hardware, software, and network issues while delivering friendly customer service and practical guidance. Join a structured learning path with mentoring to develop strong troubleshooting skills and a solid foundation for a career in IT support.

Qualifications

• Apprentice role in IT support with hybrid work arrangement.
• Hands-on experience with IT systems and troubleshooting methodologies.
• Structured learning path with mentoring.
• Strong customer service skills.

Responsibilities

• Respond to user support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Provide clear and concise technical guidance and support.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot issues with operating systems (Windows, macOS).
• Assist with user account management and access permissions.
• Escalate complex issues to senior support staff when appropriate.

Skills

Customer support

Troubleshooting

Hardware & software

OS troubleshooting

Account management

Tools

Ticketing system

Job description

WhatJobs Direct is seeking an Apprentice Technical Support Specialist in Depok, West Java, ID. The role combines office-based training with remote work flexibility to build hands-on IT support experience.

You will diagnose hardware, software, and network issues while delivering friendly customer service and practical guidance. Join a structured learning path with mentoring to develop strong troubleshooting skills and a solid foundation for a career in IT support.