Hybrid Application Support Engineer (Software)

Pt Hafele Indotama; Tangerang; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Learning & development

Job summary

Pt Hafele Indotama is seeking a Technical Support Engineer – Application Specialist in Bekasi, West Java, ID. You will diagnose complex issues, provide detailed solutions, and ensure customer satisfaction for the company’s software applications.

Responsibilities include in-depth troubleshooting, documenting fixes, collaborating with engineering, and assisting with installation and configuration while handling support tickets in a fast-paced hybrid work environment.

Qualifications

• 3+ years in technical support or similar, focusing on software applications.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication to explain technical concepts to non-technical users.

Responsibilities

• Provide in-depth technical support and troubleshooting for software.
• Analyze user-reported issues, identify root causes, and implement solutions.
• Document problems and resolutions for the knowledge base.
• Collaborate with engineering to report bugs and improvements.
• Assist clients with installation, configuration, and usage.
• Manage support tickets and prioritize urgent issues.
• Develop and maintain technical documentation and user guides.
• Stay updated with product releases and tech advances.

Skills

Technical support experience

Operating systems (Windows, macOS, LIn

Databases & networks

Scripting (Python, Bash)

Education

Bachelors in CS/IT or related field

Job description

Pt Hafele Indotama is seeking a Technical Support Engineer – Application Specialist in Bekasi, West Java, ID. You will diagnose complex issues, provide detailed solutions, and ensure customer satisfaction for the company’s software applications.

Responsibilities include in-depth troubleshooting, documenting fixes, collaborating with engineering, and assisting with installation and configuration while handling support tickets in a fast-paced hybrid work environment.