It Forward Deployed Engineer

Pt Sicepat Ekspres Indonesia; Jawa Barat; Hybride; IDR 180 000 000 - 300 000 000; Plein temps

Résumé du poste

Pt Sicepat Ekspres Indonesia in Depok seeks a Senior Technical Support Specialist focused on hardware to provide advanced technical assistance to customers and internal teams, diagnose complex hardware issues, and contribute to support-process improvements.

This hybrid role combines on-site work for critical tasks with remote support, emphasizing clear communication and rapid problem-solving in a fast-paced logistics environment.

Description du poste

Senior Technical Support Specialist - Hardware

About the Role Our client is seeking a Senior Technical Support Specialist with a focus on hardware to join their team in **Depok**. This hybrid role requires a combination of on-site presence for critical tasks and remote work for flexibility. You will be responsible for providing advanced technical assistance to customers and internal teams, diagnosing and resolving complex hardware issues, and contributing to the improvement of support processes. The ideal candidate possesses deep technical knowledge, excellent communication skills, and a passion for problem-solving. You will play a pivotal role in ensuring customer satisfaction and maintaining the high reputation of our client's products. This is an excellent opportunity for an experienced technical professional to advance their career in a supportive and dynamic environment based in **Depok**.