Technical Support

FindITGeek; Jawa Barat; On-site; IDR 16,740,000 - 30,132,000; Full time

Job summary

WhatJobs Direct is seeking an Apprentice Technical Support Specialist in Depok, West Java, ID. The role combines office-based training with remote work flexibility to build hands-on IT support experience.

You will diagnose hardware, software, and network issues while delivering friendly customer service and practical guidance. Join a structured learning path with mentoring to develop strong troubleshooting skills and a solid foundation for a career in IT support.

Qualifications

• Apprentice role in IT support with hybrid work arrangement.
• Hands-on experience with IT systems and troubleshooting methodologies.
• Structured learning path with mentoring.
• Strong customer service skills.

Responsibilities

• Respond to user support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Provide clear and concise technical guidance and support.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot issues with operating systems (Windows, macOS).
• Assist with user account management and access permissions.
• Escalate complex issues to senior support staff when appropriate.

Skills

Customer support

Troubleshooting

Hardware & software

OS troubleshooting

Account management

Tools

Ticketing system

Job description

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Our client, WhatJobs Direct, is recruiting for an Apprentice Technical Support Specialist in Depok, West Java, ID . This role is perfect for individuals with a passion for technology and a desire to help others solve technical issues. You will provide first‑line support to users, diagnosing and resolving hardware, software, and network problems. This apprenticeship offers a hybrid work arrangement, allowing you to balance office‑based training and collaboration with remote work flexibility. You will gain hands‑on experience with various IT systems, learn troubleshooting methodologies, and develop strong customer service skills. We are committed to training and mentoring our apprentices, offering a structured learning path that leads to a solid career in IT support. Join a dynamic team where you can expand your technical knowledge and contribute to ensuring smooth operations for our users. This is an excellent opportunity to build a foundation in a high‑demand technical field.

About the Role Our client, WhatJobs Direct, is recruiting for an Apprentice Technical Support Specialist in Depok, West Java, ID . This role is perfect for individuals with a passion for technology and a desire to help others solve technical issues. You will provide first‑line support to users, diagnosing and resolving hardware, software, and network problems. This apprenticeship offers a hybrid work arrangement, allowing you to balance office‑based training and collaboration with remote work flexibility. You will gain hands‑on experience with various IT systems, learn troubleshooting methodologies, and develop strong customer service skills. We are committed to training and mentoring our apprentices, offering a structured learning path that leads to a solid career in IT support. Join a dynamic team where you can expand your technical knowledge and contribute to ensuring smooth operations for our users. This is an excellent opportunity to build a foundation in a high‑demand technical field.

Key Responsibilities

• Respond to user support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for end‑users.
• Provide clear and concise technical guidance and support.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot issues with operating systems (e.g., Windows, macOS).
• Assist with user account management and access permissions.
• Escalate complex issues to senior support staff when