Senior Technical Support Analyst — Hybrid (Bogor)

Skintific; Jawa Barat; Hybrid; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Health insurance

Hybrid work schedule

Professional development

Paid time off

Modern Bogor office

Team events

Job summary

Skintific is seeking a Technical Support Analyst in Bogor, West Java, to provide high-level technical assistance, diagnose complex issues, and contribute to improved user experience. The role offers a hybrid work arrangement with in-office collaboration and remote flexibility.

The ideal candidate has proven experience in software troubleshooting, strong communication skills, and a background in supporting diverse operating systems and software tools.

Qualifications

• Proven experience as a Technical Support Analyst or similar role.
• Excellent diagnostic and problem-solving skills.
• Proficiency in Windows, macOS, Linux and common software applications.
• Familiarity with database concepts and basic scripting is advantageous.
• Strong written and verbal communication, able to explain technical concepts clearly.
• Experience with ticketing systems (Zendesk, Jira Service Desk) and remote support tools.

Responsibilities

• Diagnose and resolve software-related technical issues reported by users.
• Provide technical support via phone, email, and ticketing systems.
• Document problems and solutions in a knowledge base.
• Escalate complex issues to senior engineers when necessary.
• Assist in testing new software releases and provide feedback on functionality.
• Develop and deliver technical training materials for end-users and internal staff.
• Monitor systems and collaborate with cross-functional teams to improve stability.
• Maintain high customer satisfaction through effective problem resolution and communication.

Skills

Technical Support

Software Troubleshooting

Diagnostic skills

Clear communication

Remote support tools

Education

Bachelor's degree in Computer Science or IT

Tools

Zendesk

Jira Service Desk

Job description

Skintific is seeking a Technical Support Analyst in Bogor, West Java, to provide high-level technical assistance, diagnose complex issues, and contribute to improved user experience. The role offers a hybrid work arrangement with in-office collaboration and remote flexibility.

The ideal candidate has proven experience in software troubleshooting, strong communication skills, and a background in supporting diverse operating systems and software tools.