AI Project Delivery Lead – Customer Success (Indonesia)

Speakly AI Inc; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Speakly AI Inc. is seeking a Project Delivery Manager to lead the implementation and delivery of AI products for Indonesian clients. You will own end-to-end delivery, from requirement confirmation through go-live and acceptance, coordinating with global teams and ensuring project success.

The role requires 4+ years delivering enterprise software or AI services, strong PM skills, and fluency in Indonesian and English. On-site collaboration in Jakarta with travel across Southeast Asia as needed.

Qualifications

• Bachelor's degree or above.
• Minimum 4 years of hands-on experience delivering enterprise software, AI products or related technical service projects.
• Proven track record of independently delivering multiple full-cycle projects from initiation to go-live and acceptance.
• Strong project management, execution and cross-team coordination skills.
• Able to propose actionable solutions under limited resources or ambiguous requirements.
• Solid technical aptitude and learning capability.
• Able to comprehend AI project business scenarios, data preparation, performance validation and acceptance criteria.
• Working proficiency in both Indonesian and English for client meetings, project communications and documentation.
• Demonstrated cross-cultural collaboration skills.

Responsibilities

• Own the implementation and delivery of the company's AI products and related solutions for clients in Indonesia.
• Drive requirement confirmation, solution deployment, testing, go-live and project acceptance to ensure delivery timeline and quality.
• Develop and maintain project plans, implementation plans and delivery documentation.
• Manage project scope, requirement changes and risks.
• Coordinate with PM, product, engineering and algorithm teams based in China to resolve issues and drive closure.
• Conduct product training, onboarding support and after-sales issue follow-up for clients.
• Help resolve adoption barriers and improve product utilization and business outcomes.
• Sustain client relationships after project handover and monitor product adoption and client satisfaction.
• Take ownership of customer success activities, renewal risk identification and long-term account management.
• Build local delivery and service best practices.

Skills

Project management

Cross-team coordination

AI product delivery

Client communication

Indonesian & English

Risk management

Solution deployment

Training & onboarding

Education

Bachelor's degree or above

Job description

Speakly AI Inc. is seeking a Project Delivery Manager to lead the implementation and delivery of AI products for Indonesian clients. You will own end-to-end delivery, from requirement confirmation through go-live and acceptance, coordinating with global teams and ensuring project success.

The role requires 4+ years delivering enterprise software or AI services, strong PM skills, and fluency in Indonesian and English. On-site collaboration in Jakarta with travel across Southeast Asia as needed.