Senior Customer Success Manager - AI & Automation (Indonesia)

UiPath, Inc.; Indonesia; Hybrid; IDR 240.000.000 - 540.000.000; Vollzeit

Zusammenfassung

UiPath, Inc. is seeking a Customer Success Manager II to join our Indonesia team. You will own the post-sales relationship for strategic customers, guiding them from traditional automation to intelligent, AI-powered workflows and agentic processes.

You will collaborate with executives, IT and business stakeholders, partners, and internal teams to drive adoption, value realization, retention, and growth across the customer journey.

Qualifikationen

• Requires 6–8 years in Customer Success or related roles.
• Experience with enterprise or strategic technology customers.
• Ability to build executive relationships, drive renewals and retention.
• Strong commercial awareness and ability to articulate business value.
• Excellent stakeholder management, communication, and facilitation skills.
• Experience with executive business reviews, success planning, and value reporting.
• Fluency in English and Bahasa Indonesia.
• Willingness to travel within Indonesia.

Aufgaben

• Own the customer success lifecycle from onboarding to renewal and expansion.
• Develop joint success plans aligned to priorities, outcomes, automation strategy, and AI goals.
• Act as trusted advisor to executives, IT leaders, and CoE teams.
• Identify and prioritize opportunities for automation, AI, agents, and orchestration.
• Guide customers as they evolve to connected, intelligent, agentic processes.
• Lead governance forums, business reviews, value reviews, and transformation planning.
• Drive platform adoption, enablement, and engagement across customer teams.
• Establish measurable success criteria and 30/60/90-day adoption plans.
• Communicate and realize value of automation and AI, including productivity gains and cost savings.
• Identify risks early, maintain health plans, and coordinate recovery actions for at‑risk customers.
• Collaborate with Sales on renewal strategy, forecast accuracy, and expansion opportunities.
• Identify opportunities to expand UiPath capabilities across functions and domains.
• Coordinate cross-functional teams across Support, Professional Services, Product, Partners, Sales, and TAM.
• Maintain accurate customer data, success plans, risks, activities, and forecasts.

Kenntnisse

Enterprise client mgmt

Executive relationship building

Adoption & renewal strategy

Commercial acumen

Stakeholder management

Communication & presentation

Project & program mgmt

Translate tech to business outcomes

Cross-functional collaboration

Bilingual: English & Bahasa Indonesia

Jobbeschreibung

UiPath, Inc. is seeking a Customer Success Manager II to join our Indonesia team. You will own the post-sales relationship for strategic customers, guiding them from traditional automation to intelligent, AI-powered workflows and agentic processes.

You will collaborate with executives, IT and business stakeholders, partners, and internal teams to drive adoption, value realization, retention, and growth across the customer journey.