AI Delivery Manager, Customer Success (Indonesia)

forestown; Indonesia; On-site; IDR 450,000,000 - 700,000,000; Full time

Benefits offered by this job

PMP or CCSM certification

Job summary

forestown seeks a Senior Delivery Lead to own the implementation and delivery of AI products for clients in Indonesia. You will drive requirement confirmation, deployment, testing, go-live and acceptance to ensure timelines and quality.

You will develop project plans, manage scope and risks, coordinating with PM, product, engineering and China teams to resolve issues and drive closure. Proficient Indonesian and English are required.

Qualifications

• Bachelor's degree or above required.
• Minimum 4 years delivering enterprise software or AI products.
• Proven track record of delivering multiple full-cycle projects from initiation to go-live.
• Strong project management, execution and cross-team coordination.
• Solid technical aptitude: AI business contexts, data prep, performance validation & acceptance.
• Working proficiency in Indonesian and English for meetings, communications & docs; Chinese language is a plus.

Responsibilities

• Own implementation and delivery of AI products for Indonesian clients, including requirements, deployment, testing, go-live and acceptance.
• Develop and maintain project and delivery plans and documentation.
• Manage scope, changes and risks; coordinate with PM, product, engineering and China teams to resolve issues.
• Conduct product training, onboarding support, and post-sales follow-up to improve adoption and outcomes.
• Maintain client relationships after handover, monitor adoption and renewal risk; manage account health.
• Build local delivery best practices and contribute to service improvement.

Skills

Project management

Cross-team coordination

Client communication

English proficiency

Indonesian language

Problem solving

Education

Bachelor's degree or above

Job description

forestown seeks a Senior Delivery Lead to own the implementation and delivery of AI products for clients in Indonesia. You will drive requirement confirmation, deployment, testing, go-live and acceptance to ensure timelines and quality.

You will develop project plans, manage scope and risks, coordinating with PM, product, engineering and China teams to resolve issues and drive closure. Proficient Indonesian and English are required.