After Sales Manager

JAC Recruitment; Palembang; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

The After Sales Manager role leads the overall after-sales operation in Palembang, driving profitability and a high-quality customer experience across service and spare parts. You will improve workshop performance, strengthen customer retention, manage a multi-site service network, and lead continuous improvement while ensuring compliance.

Willingness to relocate to Palembang. This leadership role requires strong technical and commercial judgement, ERP/DMS familiarity, and the ability to coach

Qualifications

• Bachelor's degree in mechanical engineering, industrial engineering, business management, automotive engineering, or a related field.
• Proven experience in automotive after-sales operations and management roles.
• Strong analytical and problem-solving capabilities with KPI monitoring.
• Familiarity with ERP, DMS or other business reporting tools.
• Willingness to relocate to Palembang.
• Experience leading workshop operations, service quality, spare parts operations, and customer retention.
• Strong commercial acumen with ability to drive revenue growth and profitability.
• Excellent leadership, people management, and stakeholder management skills.

Responsibilities

• Lead the overall performance of the after-sales business, including service operations, spare parts sales, customer retention, and profitability across the network.
• Oversee workshop operations to maintain high standards of service quality, productivity, operational efficiency, and customer satisfaction.
• Develop and implement strategies to increase revenue, strengthen customer loyalty, encourage repeat service visits, and improve overall after-sales performance.
• Manage spare parts operations and inventory performance by maintaining appropriate stock availability, inventory turnover, and supply chain efficiency.
• Monitor business and operational key performance indicators, identify performance gaps, and implement corrective actions to achieve business objectives.
• Strengthen the performance and capabilities of the service network through regular reviews, coaching, operational audits, and continuous improvement initiatives.
• Lead and develop high-performing teams while fostering a culture of accountability, collaboration, and customer focus.
• Drive process optimisation, digital transformation, and operational excellence initiatives to enhance productivity, service quality, and customer experience.
• Ensure compliance with company policies, operational standards, and industry regulations across all after-sales activities.

Education

Bachelor's degree in mechanical engineering, industrial engineering, business management, automotive engineering, or a related field

Tools

ERP systems

DMS

Job description

The After Sales Manager role leads the overall after-sales operation, supporting sustainable business growth, a high-quality customer experience, and operational excellence across service and spare parts functions. Based in Palembang, the position focuses on driving profitability, improving workshop performance, strengthening customer retention, and developing a high-performing service network.

Responsibilities

• Lead the overall performance of the after-sales business, including service operations, spare parts sales, customer retention, and profitability across the network

• Oversee workshop operations to maintain high standards of service quality, productivity, operational efficiency, and customer satisfaction

• Develop and implement strategies to increase revenue, strengthen customer loyalty, encourage repeat service visits, and improve overall after-sales performance

• Manage spare parts operations and inventory performance by maintaining appropriate stock availability, inventory turnover, and supply chain efficiency

• Monitor business and operational key performance indicators, identify performance gaps, and implement corrective actions to achieve business objectives

• Strengthen the performance and capabilities of the service network through regular reviews, coaching, operational audits, and continuous improvement initiatives

• Lead and develop high-performing teams while fostering a culture of accountability, collaboration, and customer focus

• Drive process optimisation, digital transformation, and operational excellence initiatives to enhance productivity, service quality, and customer experience

• Ensure compliance with company policies, operational standards, and industry regulations across all after-sales activities

Requirements

• Bachelor’s degree in mechanical engineering, industrial engineering, business management, automotive engineering, or a related field

• At least 5 years of experience in automotive after-sales operations, including at least 3 years in a managerial position

• Proven experience managing workshop operations, service quality, spare parts operations, customer retention, and operational performance

• Strong commercial acumen with the ability to drive revenue growth, profitability, and customer satisfaction

• Excellent leadership, people management, coaching, and stakeholder management skills

• Strong analytical and problem-solving capabilities, with experience monitoring key performance indicators and improving performance

• Familiarity with Enterprise Resource Planning (ERP), Dealer Management Systems (DMS), or other business reporting tools

• Experience in dealer network management, multi-site operations, or regional after-sales functions will be an advantage

• Results-oriented and customer-focused, with the ability to perform effectively in a fast-paced business environment

• Willingness to relocate to Palembang

About the company

A diversified company with an established presence in Indonesia and significant operations in the automotive and retail sectors. The organisation manages an extensive automotive sales and service network, supporting customers through its regional operations and a continued focus on service quality and business development.