EV Aftersales Leader - Multi-Location Workshop Ops

Electrum; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Electrum invites a seasoned Head of Aftersales to lead repair, maintenance and preventive maintenance across our electric two-wheeler service network. You will build reliable workshop operations, elevate technician capability and ensure consistent service through internal teams and partner workshops.

You will drive faster repairs, reduce repeat issues and manage costs while keeping riders informed with clear, timely updates and a dependable support experience across locations in Indonesia.

Qualifications

• Experience leading automotive aftersales, repair and maintenance, workshop operations or a multi-location service network.
• Strong practical understanding of vehicle diagnostics, repair processes, preventive maintenance and workshop quality controls.
• Experience managing technical teams including mechanics, foremen, service advisors or workshop managers.
• Experience managing third-party workshops or service vendors through SLAs, audits and performance reviews.
• Ability to improve service productivity, turnaround time, first-time-fix using operational data.
• Understanding spare-parts planning, warranty processes and service-budget management.
• Strong leadership and cross-functional coordination skills.
• Bachelor’s degree in Mechanical Eng or related, or equivalent leadership experience.

Responsibilities

• Lead aftersales operations across internal workshops and third-party service partners.
• Develop workshop network, capacity and operating model to support fleet growth across locations.
• Establish service standards, diagnostic procedures, repair workflows and completion checks with Engineering and Quality.
• Build preventive-maintenance programs based on vehicle specifications, usage, failure patterns and field feedback.
• Manage workshop performance through turnaround time, repair backlog, first-time-fix rate, repeat repairs, maintenance completion and cost per repair.
• Lead workshop managers, service advisors, foremen and mechanics; strengthen technical training, competency assessment and career development.
• Select and manage third-party workshops, including service agreements, SLAs, audits, capacity planning and performance reviews.
• Control service budgets, labor productivity, repair quotations and vendor invoices; identify cost improvements without compromising safety or reliability.
• Coordinate spareparts requirements with SCM to reduce repair delays and improve parts availability.
• Work with Customer Service and Customer Success to ensure clear repair updates, effective complaint resolution and a consistent rider experience.
• Coordinate warranty execution with Field Quality & Warranty, ensuring repair evidence and claims documentation support technical assessments and recovery.
• Translate recurring workshop issues into structured feedback for Hardware Product, Manufacturing and Quality, and track corrective actions through implementation.

Skills

Leadership

Coordination

Diagnostics

Team management

Vendor management

Operations management

Education

Bachelors in Mechanical Eng

Job description

Electrum invites a seasoned Head of Aftersales to lead repair, maintenance and preventive maintenance across our electric two-wheeler service network. You will build reliable workshop operations, elevate technician capability and ensure consistent service through internal teams and partner workshops.

You will drive faster repairs, reduce repeat issues and manage costs while keeping riders informed with clear, timely updates and a dependable support experience across locations in Indonesia.