Assistant Manager After sales

CV Handijaya Sukatama; Jakarta Utara; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

CV Handijaya Sukatama seeks a leadership figure to oversee automotive after-sales operations across Service, Parts, and Body & Paint departments. The role focuses on strategic revenue/profit growth while sustaining service quality and customer satisfaction across multiple functions.

The candidate will lead Service, Parts, and Body & Paint teams, set KPIs, coach staff, optimize delivery, and manage inventory and cycle times to enhance efficiency and profitability.

Qualifications

• Minimal 5-8 years experience in automotive after sales.
• Minimal 2-3 years in Supervisor/Manager position.
• Experience managing large teams across multiple functions/departments.
• Understanding of vehicle reception to delivery processes.
• Knowledge of CSI and customer retention strategies.

Responsibilities

• Lead Service Manager, Parts Manager/Coordinator, and Body & Paint Manager/Coordinator teams.
• Set targets and KPIs for each department.
• Conduct coaching, evaluation, and development of team members.
• Manage service vehicle reception through delivery processes.
• Increase technician productivity and control repeat repairs.
• Manage inventory levels, fast/slow moving and aging parts, and reduce dead stock.
• Control Body & Paint cycle time and reduce rework.
• Handle customer complaints, delays, repeat repairs, and escalations to dealer management.
• Increase revenue and profit in After Sales without compromising service quality.
• Monitor financial metrics including Revenue After Sales, Gross Profit/Margin, Labor Sales, Parts Sales, Body & Paint Sales, RO, Average Invoice, Productivity & Efficiency, Parts Inventory, Stock Turnover, Aging Stock, Cost control, and Budget vs Actual

Skills

Leadership

Strategic thinking

Team coaching

Cross-functional collaboration

Decision making

Customer focus

Conflict resolution

Process optimization

Job description

This is a leadership position overseeing automotive after-sales operations, managing Service, Parts, and Body & Paint departments. The role requires strategic oversight of revenue and profit growth while maintaining service quality and customer satisfaction across multiple functions.

Key responsibilities

Lead Service Manager, Parts Manager/Coordinator, and Body & Paint Manager/Coordinator teams

Set targets and KPIs for each department

Conduct coaching, evaluation, and development of team members

Manage service vehicle reception through delivery processes

Increase technician productivity and control repeat repairs

Manage inventory levels, fast/slow moving and aging parts, and reduce dead stock

Control Body & Paint cycle time and reduce rework

Handle customer complaints, delays, repeat repairs, and escalations to dealer management

Increase revenue and profit in After Sales without compromising service quality

Monitor financial metrics including Revenue After Sales, Gross Profit/Margin, Labor Sales, Parts Sales, Body & Paint Sales, RO, Average Invoice, Productivity & Efficiency, Parts Inventory, Stock Turnover, Aging Stock, Cost control, and Budget vs Actual

About you

Minimal 5-8 years experience in automotive after sales

Minimal 2-3 years in Supervisor/Manager position

Experience in official vehicle dealerships preferred

Understanding of Service, Parts, and Body & Paint business processes

Experience managing large teams across multiple functions/departments

Strong decision-making ability with capacity to build teamwork

Ability to handle inter-departmental conflicts

Understanding of vehicle reception to delivery processes

Knowledge of customer satisfaction (CSI) and customer retention strategies

Understanding of insurance claim processes