Automotive Operations Leader

Thamrin Group; Palembang; On-site; IDR 223,200,000 - 468,720,000; Full time

Job summary

Thamrin Group in Palembang, Indonesia, seeks an Operations Manager (Automotive) to oversee daily dealership operations across Sales, Aftersales, and Customer Service, ensuring profitability and alignment with strategic objectives. You will lead multiple departments, drive process improvements, and build high‑performing teams to deliver exceptional customer experiences.

The role requires strong leadership, strategic thinking, and hands‑on ability to monitor KPIs, implement SOPs, and coach

Qualifications

• Bachelor's degree in a relevant field.
• 5–8 years of experience in automotive operations or dealership management; 3+ years in a managerial role.
• Strong understanding of dealership operations (Sales, Aftersales, Parts, Customer Service).
• Proven experience leading cross-functional teams and driving improvements.

Responsibilities

• Lead daily dealership operations to ensure profitable performance.
• Monitor KPIs across Sales, Aftersales, Parts, and Customer Service; drive improvements.
• Develop and implement strategies to boost productivity and customer satisfaction.
• Ensure SOPs and policies are followed across operations.
• Coach and develop operational teams to maintain high performance.

Skills

Leadership

Strategic thinking

Analytical thinking

Communication

Problem solving

Decision making

Cross-functional leadership

Education

Bachelor's Degree (S1) in Business Administration, Management, Engineering, Automotive

Job description

Thamrin Group in Palembang, Indonesia, seeks an Operations Manager (Automotive) to oversee daily dealership operations across Sales, Aftersales, and Customer Service, ensuring profitability and alignment with strategic objectives. You will lead multiple departments, drive process improvements, and build high‑performing teams to deliver exceptional customer experiences.

The role requires strong leadership, strategic thinking, and hands‑on ability to monitor KPIs, implement SOPs, and coach