Admissions Growth & CRM Specialist

Sekolah Pelita Harapan; Tangerang; In loco; IDR 150.000.000 - 230.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Education support

Parking

Professional Development

Descrizione del lavoro

Sekolah Pelita Harapan is seeking an Admissions Operations professional to manage and nurture prospective student leads through the admissions funnel. You will coordinate timely follow-ups, respond to inquiries via WhatsApp and email, and guide families through admissions procedures and campus events.

The role requires leadership in supervising department staff, optimizing CRM workflows (HubSpot a plus), and collaborating with Marketing and Admissions teams to enhance the overall experience for

Competenze

• Bachelor's degree in a relevant field.
• Proven experience in admissions, customer service, sales support, or lead management, preferably in an educational environment.
• Strong understanding of marketing funnels, lead nurturing strategies, and CRM systems (experience with HubSpot is an advantage).
• Excellent written communication skills in English and Bahasa Indonesia.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Customer-oriented with excellent interpersonal and relationship-building skills.
• Demonstrated leadership and team management abilities.

Mansioni

• Develop and implement strategies to manage and nurture prospective student leads throughout the admissions funnel.
• Ensure timely and consistent follow-ups to maintain prospect engagement.
• Manage inquiries from prospective families via WhatsApp and email with clear, professional responses.
• Identify families' needs and communicate feedback to Admissions and Marketing teams.
• Manage and optimize CRM workflows to track lead activities and progress.
• Monitor CRM data to evaluate lead engagement and conversion performance; provide regular reports.

Conoscenze

Lead management

CRM systems

Customer service

Leadership

Data analysis

Communication

Formazione

Bachelor's degree

Strumenti

HubSpot

Descrizione del lavoro

Sekolah Pelita Harapan is seeking an Admissions Operations professional to manage and nurture prospective student leads through the admissions funnel. You will coordinate timely follow-ups, respond to inquiries via WhatsApp and email, and guide families through admissions procedures and campus events.

The role requires leadership in supervising department staff, optimizing CRM workflows (HubSpot a plus), and collaborating with Marketing and Admissions teams to enhance the overall experience for