Admission Support

Sekolah Pelita Harapan; Tangerang; On-site; IDR 150,000,000 - 230,000,000; Full time

Benefits offered by this job

Medical

Education support

Parking

Professional Development

Job summary

Sekolah Pelita Harapan is seeking an Admissions Operations professional to manage and nurture prospective student leads through the admissions funnel. You will coordinate timely follow-ups, respond to inquiries via WhatsApp and email, and guide families through admissions procedures and campus events.

The role requires leadership in supervising department staff, optimizing CRM workflows (HubSpot a plus), and collaborating with Marketing and Admissions teams to enhance the overall experience for

Qualifications

• Bachelor's degree in a relevant field.
• Proven experience in admissions, customer service, sales support, or lead management, preferably in an educational environment.
• Strong understanding of marketing funnels, lead nurturing strategies, and CRM systems (experience with HubSpot is an advantage).
• Excellent written communication skills in English and Bahasa Indonesia.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Customer-oriented with excellent interpersonal and relationship-building skills.
• Demonstrated leadership and team management abilities.

Responsibilities

• Develop and implement strategies to manage and nurture prospective student leads throughout the admissions funnel.
• Ensure timely and consistent follow-ups to maintain prospect engagement.
• Manage inquiries from prospective families via WhatsApp and email with clear, professional responses.
• Identify families' needs and communicate feedback to Admissions and Marketing teams.
• Manage and optimize CRM workflows to track lead activities and progress.
• Monitor CRM data to evaluate lead engagement and conversion performance; provide regular reports.

Skills

Lead management

CRM systems

Customer service

Leadership

Data analysis

Communication

Education

Bachelor's degree

Tools

HubSpot

Job description

Develop and implement strategies to manage and nurture prospective student leads throughout the admissions funnel, converting leads into applicants.

Ensure timely and consistent follow-ups to maintain prospect engagement and guide them through the admissions journey.

Manage incoming inquiries from prospective families through WhatsApp and email, providing clear, professional, and timely responses regarding school programs, admissions procedures, and campus events.

Identify prospective families' needs and communicate relevant feedback to the Admissions and Marketing teams to improve communication and the overall admissions experience.

Manage and optimize CRM workflows, including automated and manual follow-up strategies, to track lead activities and progress.

Monitor and analyze CRM data to evaluate lead engagement, behavior, and conversion performance, providing regular reports and actionable recommendations.

Identify gaps and bottlenecks in the admissions funnel and recommend improvements to enhance the prospective families' experience.

Collaborate with the Digital Team to maximize CRM capabilities and work closely with the Marketing and Admissions teams to align communication, support lead generation initiatives, and ensure smooth transitions throughout the admissions funnel.

Lead and supervise department staff, oversee daily operations, and conduct regular performance reviews to ensure effective execution of responsibilities and achievement of departmental goals.

Job Requirements

Bachelor's degree in a relevant field.

Proven experience in admissions, customer service, sales support, or lead management, preferably in an educational environment.

Strong understanding of marketing funnels, lead nurturing strategies, and CRM systems (experience with HubSpot is an advantage).

Excellent written communication skills in both English and Bahasa Indonesia.

Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.

Customer-oriented with excellent interpersonal and relationship-building skills.

Demonstrated leadership and team management abilities.

Detail-oriented, organized, and comfortable working with digital tools and technology.

Able to work independently and collaboratively in a dynamic, fast-paced environment.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have? How would you rate your English language skills?

Education, Training & Professional Development 101-1,000 employees

Sekolah Pelita Harapan is a system of five international Christian K-12 campuses, located in and around Jakarta. The schools began in 1993 in response to a need for quality education founded upon Biblical Christian truth. We are committed to the Evangelical Reformed faith and focused on equipping Indonesian young people with a world class education that gives them entry to further study in English language universities all over the world. Across the five schools we teach over 2100 K-12 students using the Cambridge Examination and International Baccalaureate curricular.

Sekolah Pelita Harapan is a system of five international Christian K-12 campuses, located in and around Jakarta. The schools began in 1993 in response to a need for quality education founded upon Biblical Christian truth. We are committed to the Evangelical Reformed faith and focused on equipping Indonesian young people with a world class education that gives them entry to further study in English language universities all over the world. Across the five schools we teach over 2100 K-12 students using the Cambridge Examination and International Baccalaureate curricular.

Perks and benefits Medical Miscellaneous allowance Education support Sports (e.g. Gym) Parking Professional Development, healthy environment, div

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