Admissions & CRM Lead - Prospect Growth & Outreach

Sekolah Pelita Harapan; Jakarta Pusat; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

Sekolah Pelita Harapan is seeking a proactive Admissions Lead to drive the end-to-end admissions process for prospective families in Jakarta. You will manage inquiries, nurture leads through the funnel, and coordinate with Marketing and Digital teams to optimize CRM workflows.

The role requires a Bachelor's degree and proven experience in admissions or lead management, with fluency in English and Bahasa Indonesia.

Formación

• Bachelor's degree in a relevant field.
• Proven experience in admissions, customer service, sales support, or lead management, preferably in an educational environment.
• Strong understanding of marketing funnels and CRM systems (HubSpot is an advantage).
• Excellent written communication in English and Bahasa Indonesia.
• Analytical with the ability to interpret data and provide actionable insights.

Responsabilidades

• Develop and implement strategies to manage and nurture prospective student leads throughout the admissions funnel, converting leads into applicants.
• Ensure timely and consistent follow-ups to maintain prospect engagement and guide them through the admissions journey.
• Manage incoming inquiries from prospective families through WhatsApp and email, providing clear, professional, and timely responses regarding school programs, admissions procedures, and campus events.
• Identify prospective families' needs and communicate relevant feedback to the Admissions and Marketing teams to improve communication and the overall admissions experience.
• Manage and optimise CRM workflows, including automated and manual follow-up strategies, to track lead activities and progress.
• Monitor and analyse CRM data to evaluate lead engagement, behaviour, and conversion performance, providing regular reports and actionable recommendations.
• Identify gaps and bottlenecks in the admissions funnel and recommend improvements to enhance the prospective families' experience.
• Collaborate with the Digital Team to maximise CRM capabilities and work closely with the Marketing and Admissions teams to align communication, support lead generation initiatives, and ensure smooth transitions throughout the admissions funnel.
• Lead and supervise department staff, oversee daily operations, and conduct regular performance reviews to ensure effective execution of responsibilities and achievement of departmental goals.

Conocimientos

Customer service

Lead management

CRM systems

Marketing funnels

Analytical skills

Leadership

Educación

Bachelor's degree in a relevant field

Herramientas

HubSpot CRM

Descripción del empleo

Sekolah Pelita Harapan is seeking a proactive Admissions Lead to drive the end-to-end admissions process for prospective families in Jakarta. You will manage inquiries, nurture leads through the funnel, and coordinate with Marketing and Digital teams to optimize CRM workflows.

The role requires a Bachelor's degree and proven experience in admissions or lead management, with fluency in English and Bahasa Indonesia.