Admin Telemarketing

PT. Perintis Indah Genteng; Bantargebang; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT. Perintis Indah Genteng is seeking a sales-focused professional to contact prospective customers via telephone or WhatsApp, introduce company offerings, and manage relationships to drive sales.

You will identify customer needs, explain benefits and pricing, record interactions, conduct follow-ups, and guide leads toward purchases while maintaining professional communication and accurate data records. This role emphasizes meeting sales targets, up-selling where appropriate, and preserving the

Responsibilities

• Contact prospective customers via telephone or WhatsApp and introduce the company, products, services, or promotions
• Explain benefits, pricing, facilities, and terms of products/services according to official company information
• Identify prospective customer needs and interests
• Record communication results with each prospective customer
• Conduct follow-up with prospective customers who have not yet made a transaction
• Contact customers according to follow-up schedule and provide additional information as needed
• Remind prospective customers about ongoing promotions, schedules, or offers
• Follow up on leads obtained from social media, WhatsApp, website, events, and other sources
• Guide prospective customers toward making purchases or using company services
• Offer products/services that match customer needs and explain promotional programs clearly and accurately
• Achieve sales targets or lead targets set by the company
• Perform up-selling or cross-selling when appropriate to customer needs
• Provide friendly, polite, and professional service
• Maintain communication with existing customers and inform them of new products, services, or programs
• Record customer complaints and forward them to the relevant department
• Maintain company reputation and image in all communications
• Input prospective customer and customer data completely
• Record the status of each lead (new, contacted, interested, follow-up, deal, not interested, unable to contact)
• Maintain confidentiality of customer data
• Prepare reports to management including number of prospective customers contacted, successful calls, interested leads, follow-ups conducted, customers who made transactions, sales value, obstacles encountered, and evaluation with next follow-up plans

Job description

This role involves contacting prospective customers and managing customer relationships to drive sales. You will be responsible for introducing company products, services, programs, and promotions, identifying customer needs, and guiding prospects through the sales process while maintaining professional communication and accurate record-keeping.

Key responsibilities

• Contact prospective customers via telephone or WhatsApp and introduce the company, products, services, programs, or promotions
• Explain benefits, pricing, facilities, and terms of products/services according to official company information
• Identify prospective customer needs and interests
• Record communication results with each prospective customer
• Conduct follow-up with prospective customers who have not yet made a transaction
• Contact customers according to follow-up schedule and provide additional information as needed
• Remind prospective customers about ongoing promotions, schedules, or offers
• Follow up on leads obtained from social media, WhatsApp, website, events, and other sources
• Guide prospective customers toward making purchases or using company services
• Offer products/services that match customer needs and explain promotional programs clearly and accurately
• Achieve sales targets or lead targets set by the company
• Perform up-selling or cross-selling when appropriate to customer needs
• Provide friendly, polite, and professional service
• Maintain communication with existing customers and inform them of new products, services, or programs
• Record customer complaints and forward them to the relevant department
• Maintain company reputation and image in all communications
• Input prospective customer and customer data completely
• Record the status of each lead (new, contacted, interested, follow-up, deal, not interested, unable to contact)
• Maintain confidentiality of customer data
• Prepare reports to management including number of prospective customers contacted, successful calls, interested leads, follow-ups conducted, customers who made transactions, sales value, obstacles encountered, and evaluation with next follow-up plans