Telemarketing Officer

Grosenia Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Grosenia Indonesia is seeking a proactive telemarketing professional to drive outbound calls to new prospects and nurture relationships with existing customers. You will handle inquiries, log outcomes in CRM, and work toward revenue targets.

Responsibilities include inbound support, detailed activity reporting, and cross-selling with a focus on meeting call and conversion goals. Mon–Sat 9AM–6PM, strong communication is essential.

Qualifications

• Bachelor's degree (S1) in any major preferred (Marketing/Management/Communications favored).
• 1–2 years experience in telemarketing, telesales, or customer service.
• Strong communicator with a pleasant phone manner and persuasive skills.
• Comfortable working with targets (call volume and closing rate).
• Proficient in Excel/Google Sheets; WhatsApp Business experience a plus; CRM familiarity is helpful.
• Resilient to rejection and able to sustain daily performance.

Responsibilities

• Outbound calls to new prospects (existing database, leads from marketplace/WA broadcast, referrals).
• Follow up and maintain relationships with existing customers—reorder reminders, cross-selling.
• Handle inbound calls/WA from customers regarding products, pricing, stock, and order status.
• Log call outcomes into system/CRM/spreadsheet (status: hot/warm/cold, next action).
• Meet targets for call volume, conversion rate, and revenue from telemarketing.
• Daily/weekly activity reporting (call count, outcomes, pipeline).

Skills

Outbound calls

Relationship building

Targets oriented

CRM familiarity

Communication

Education

Bachelor's degree (S1)

Tools

Excel/Google Sheets

WhatsApp Business

CRM systems

Job description

Outbound calls to new prospects (existing database, leads from marketplace/WA broadcast, referrals)

Follow up and maintain relationships with existing customers — reorder reminders, cross-selling other products

Handle inbound calls/WA from customers regarding products, pricing, stock, and order status

Log call outcomes into system/CRM/spreadsheet (status: hot/warm/cold, next action)

Meet targets for call volume, conversion rate, and revenue from the telemarketing channel

Daily/weekly activity reporting (call count, outcomes, pipeline)

Qualifications

Min. Bachelor's degree (S1) — any major, Marketing/Management/Communications preferred

1–2 years experience in telemarketing, telesales, or customer service preferred

Strong communicator, persuasive, pleasant phone manner

Comfortable working with targets (call volume & closing rate)

Proficient in Excel/Google Sheets & WhatsApp Business; CRM familiarity a plus

Resilient to rejection

Mon-Sat 9AM-6PM Working Hours