Telemarketing Supervisor

Ef Efekta English For Adults; Kemayoran; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

Ef Efekta English For Adults is seeking a Telemarketing Manager to lead and mentor a TMK team, drive KPI attainment, and optimize sales funnel alignment with marketing and sales. You will conduct daily check-ins, weekly 1:1s, performance evaluations, and coaching to build capabilities.

Strong leadership, data analysis, and CRM proficiency are required for this role. This on-site position in Jakarta offers exposure to growth opportunities and collaboration with cross-functional teams to deliver

Qualifications

• Bachelor’s degree in marketing, Business Management, or a related field.
• 3+ years in Telemarketing Manager/Supervisor/Lead Telesales Manager or similar role in Tele/Sales.
• 5 days a week job, Willing to work on shift with Saturday/Sunday working day.
• Excellent verbal and written communication & presentation skills.
• Strong leadership, motivation, and coaching abilities.
• Understanding of sales processes and techniques.

Responsibilities

• Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Develop and implement effective performance objectives; time, tools, skills, and flow.
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.

Skills

Leadership

Team management

Coaching

Performance analysis

KPIs

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Business Management

Tools

CRM

Microsoft Office

Job description

• Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality day-to day and results of TMK member
• Develop and implement effective performance objectives; time, tools, skills, and flow
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.
• Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead , appointment, and shows.
• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.

Job Description

Key Responsibilities:

• Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality day-to day and results of TMK member
• Develop and implement effective performance objectives; time, tools, skills, and flow
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.
• Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead , appointment, and shows.
• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.

Minimum Qualifications

Minimum Qualifications:

• Bachelor’s degree in marketing, Business Management, or a related field
• At least 3+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager, or a similar role in the Tele/Sales department
• Familiarity with the latest industry trends and developments
• 5 days a week job, Willing to work on shift with Saturday/ Sunday working day.
• Excellent verbal and written communication & presentation skills.
• Strong leadership, motivation, and coaching abilities.
• Understanding of sales processes and techniques.
• Ability to analyze data and identify trends.
• Ability to address challenges and find solutions.
• Ability to manage time and prioritize tasks effectively.
• Ability to handle customer inquiries and complaints professionally.
• Familiarity with Microsoft Office tools, CRM, and other Telemarketing support tools
• Understanding of the industry and target market.