Telemarketing Officer

Grosenia Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Grosenia Indonesia is seeking a Telemarketing/Inside Sales professional to reach out to new prospects, follow up with existing customers, and handle inbound inquiries via WhatsApp. You will log outcomes in CRM, track metrics, and report daily activity.

The role operates Monday through Saturday, 9 AM–6 PM, in Jakarta. The ideal candidate has a Bachelor's degree and 1–2 years in telemarketing or customer service, with strong communication and goal orientation.

Qualifications

• Bachelor's degree (S1) required; any major, Marketing/Management/Communications preferred
• 1–2 years experience in telemarketing, telesales, or customer service
• Strong communicator with persuasive, pleasant phone manner
• Comfortable working with targets (call volume and closing rate)
• Proficient in Excel/Google Sheets and WhatsApp Business; CRM familiarity a plus
• Resilient to rejection
• Mon-Sat 9AM-6PM Working Hours

Responsibilities

• Outbound calls to new prospects from existing database and leads
• Follow up and maintain relationships with existing customers—reorder reminders, cross-selling other products
• Handle inbound calls/WA from customers regarding products, pricing, stock, and order status
• Log call outcomes into system/CRM/spreadsheet (status: hot/warm/cold, next action)
• Meet targets for call volume, conversion rate, and revenue from the telemarketing channel
• Daily/weekly activity reporting (call count, outcomes, pipeline)

Skills

Strong communicator

Persuasive

Pleasant phone manner

Target-driven

Education

Bachelor's degree

Tools

Excel/Google Sheets

WhatsApp Business

CRM

Job description

Outbound calls to new prospects (existing database, leads from marketplace/WA broadcast, referrals)

Follow up and maintain relationships with existing customers — reorder reminders, cross-selling other products

Handle inbound calls/WA from customers regarding products, pricing, stock, and order status

Log call outcomes into system/CRM/spreadsheet (status: hot/warm/cold, next action)

Meet targets for call volume, conversion rate, and revenue from the telemarketing channel

Daily/weekly activity reporting (call count, outcomes, pipeline)

Qualifications

Min. Bachelor's degree (S1) — any major, Marketing/Management/Communications preferred

1–2 years experience in telemarketing, telesales, or customer service preferred

Strong communicator, persuasive, pleasant phone manner

Comfortable working with targets (call volume & closing rate)

Proficient in Excel/Google Sheets & WhatsApp Business; CRM familiarity a plus

Resilient to rejection

Mon-Sat 9AM-6PM Working Hours