Telemarketing Manager

EF Education First; Daerah Khusus Ibukota Jakarta; On-site; IDR 525,210,084 - 875,350,140; Full time

Job summary

EF Education First is searching for a Telemarketing Manager in Jakarta, Indonesia. The role involves recruiting, training, and overseeing Telemarketing Representatives while developing effective strategies for lead generation and performance improvement. Candidates should have at least 4+ years of experience in a similar role and a Bachelor’s degree in Marketing or Business Management. This full-time position offers opportunities for significant career growth in a dynamic environment.

Qualifications

• Minimum 4+ years of experience as a Telemarketing Manager or similar role.
• Familiarity with the latest industry trends and developments.

Responsibilities

• Hire, lead, and mentor a team of Telemarketing Representatives.
• Conduct performance evaluations to ensure alignment and drive improvement.
• Develop effective lead generation processes for performance objectives.
• Collaborate with marketing and sales teams for efficient funnel processes.
• Ensure customer satisfaction by addressing inquiries and complaints.

Skills

Team leadership

Performance evaluation

Customer relationship management

Training and coaching

Education

Bachelor’s degree in marketing or Business Management

Job description

• Full time
• EF EFEKTA English for Adults
• Associate

Job Descriptions

We are looking for an adaptive Telemarketing Manager to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Representatives. Besides, you should also be able to assist with the development and implementation of effective funnel performance strategies.

Responsibilities

• Hire, Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc).
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality day-to day and results of TMK member.
• Develop and implement effective lead generation processes to meet performance objectives; time, tools, skills, and flow.
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.
• Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead, appointment, and shows.
• Customer Relationship Management.
• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.

Minimum Qualifications

• Bachelor’s degree in marketing, Business Management, or a related field.
• At least 4+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager, or a similar role in the Tele/Sales department.
• Familiarity with the latest industry trends and developments.
• Working Days: Tuesday – Saturday.