Admin & Customer Service

PT. MULTI PRESTASI MAS; Jakarta Utara; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT. MULTI PRESTASI MAS is seeking a capable administrative/customer service liaison to support skincare and cosmetics manufacturing operations in Jakarta.

The role focuses on handling inquiries, processing orders, and maintaining precise records to ensure smooth cross-department collaboration. You will engage with customers and vendors, collaborate with Sales, Production, and Logistics, and contribute to timely deliveries through careful data management and proactive problem solving.

Qualifications

• Minimum D3/S1 in Business Administration, Management, Marketing, or related field.
• Open to fresh graduates or candidates with 1 year of administrative/customer service experience.
• Proficient in MS Office, particularly Microsoft Excel (data sorting, basic-advance formulas, and record-keeping)

Responsibilities

• Manage incoming inquiries across WhatsApp, email, and social media, providing product details and resolving basic client issues
• Process incoming orders, draft quotes/invoices, track delivery status, and keep clients updated on progress
• Perform daily data entry, maintain accurate client databases, and archive transaction documents
• Communicate daily with Sales, Production, and Logistics, as well as third-party partners (Agency & Vendors), to ensure smooth operations and timely deliveries

Skills

Strong written and verbal iletişim

Education

D3/S1 in Business Administration or related field

Tools

Microsoft Excel

MS Office Suite

Job description

You will serve as a primary liaison for client inquiries and maintain accurate administrative systems to ensure smooth order processing, client satisfaction, and efficient inter-departmental workflows in the skincare and cosmetics manufacturing industry.

Key responsibilities

• Manage incoming inquiries across WhatsApp, email, and social media, providing product details and resolving basic client issues
• Process incoming orders, draft quotes/invoices, track delivery status, and keep clients updated on progress
• Perform daily data entry, maintain accurate client databases, and archive transaction documents
• Communicate daily with Sales, Production, and Logistics, as well as third-party partners (Agency & Vendors), to ensure smooth operations and timely deliveries

About you

• Minimum D3/S1 in Business Administration, Management, Marketing, Communication, or a related field
• Open to fresh graduates or candidates with 1 year of administrative/customer service experience
• Proficient in MS Office, particularly Microsoft Excel (data sorting, basic-advance formulas, and record-keeping)
• Strong written and verbal communication
• Detail-oriented
• Comfortable dealing with external vendors
• Proactive in problem-solving