Account Manager (Mekari Expense)

Mekari; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Mekari Expense membuka posisi Account Manager untuk mengelola perpanjangan akun dan ekspansi pada klien SMB. Peran ini melibatkan mendorong adopsi fitur spend management, presentasi produk, serta koordinasi dengan tim internal untuk kampanye cross-sell dan peningkatan retensi.

Anda akan melakukan demonstrasi produk, pelatihan fitur, dan mengumpulkan umpan balik untuk roadmap produk. Diharapkan kemampuan komunikasi dalam Bahasa Inggris dan Bahasa Indonesia serta pengalaman dengan platform SaaS

Qualifications

• Gelar sarjana dari jurusan apa pun.
• Minimal 1 tahun pengalaman di bidang Sales/Business Development/Account Manager di perusahaan SaaS/Tech.
• Menguasai Microsoft 365 dan Google Workspace.
• Mampu mempresentasikan kepada pemangku kepentingan keuangan.
• Keterampilan analitis, negosiasi, dan pemecahan masalah yang kuat dengan pendekatan berbasis data.
• Kemampuan multitasking, organisasi, dan manajemen waktu yang baik.
• Lancar berbahasa Inggris dan Bahasa Indonesia secara lisan maupun tulisan.
• Pengalaman dengan platform akuntansi/ERP atau solusi spend management diutamakan.

Responsibilities

• Mengelola perpanjangan produk dan ekspansi untuk klien SMB yang ada menggunakan Mekari Expense.
• Mendorong adopsi dan penggunaan fitur spend management, termasuk reimbursement, corporate cards, dan pelacakan pengeluaran bisnis.
• Bekerja sama dengan tim internal untuk membuat dan menjalankan kampanye pemasaran serta cross-sell untuk mempercepat ekspansi produk & perpanjangan.
• Melakukan demonstrasi produk langsung dan pelatihan fitur kepada klien untuk menunjukkan kontrol kebijakan pengeluaran dan manajemen anggaran.
• Mengumpulkan umpan balik tentang alur kerja pengeluaran dan penggunaan kartu korporat, lalu menyampaikan input ke roadmap produk.
• Menangani tugas administratif seperti email perpanjangan, penawaran harga, faktur, permintaan alokasi kartu, dan laporan mingguan.

Skills

Sales

Negotiation

Communication

Data-driven

Time management

Multitasking

English proficiency

Bahasa Indonesia

Education

Bachelor’s degree

Tools

Microsoft 365

Google Workspace

Job description

Account Manager (Mekari Expense)

Perusahaan : Mekari Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Account Manager (Mekari Expense)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

• Manage end-to-end product renewal and expansion for existing SMB clients using Mekari Expense.
• Drive adoption and usage of spend management features, including reimbursement workflows, corporate cards, and business expense tracking.
• Work closely with the internal team to create and execute marketing and cross-sell campaigns to boost product expansion & renewal.
• Conduct live product demonstrations and feature training to existing clients, showcasing expense policy controls and budget management.
• Continually gather feedback on expense workflows and corporate card usage from clients, then work directly with our product team to provide input on the product roadmap.
• Handle administrative duties e.g., renewal emails, quotations, invoices, card allocation requests, and weekly reports.

Requirements:

• Bachelor’s degree from any major.
• Min 1 year of experience as Sales/Business Development/Account Executive/Account Manager or related roles in a SaaS/Tech company.
• Proficient with corporate productivity and web presentation tools (Microsoft & Gsuite).
• Comfortable and confident presenting to finance stakeholders and corporate decision-makers (Finance Managers, Controllers, and CFOs).
• Strong analytical, negotiation, and problem-solving skills with a data-driven approach to client retention.
• Excellent multitasking, organization, and time management abilities.
• Fluent in verbal and written English and Bahasa Indonesia.
• Solid understanding of corporate spend management, reimbursement workflows, corporate cards, or general SaaS renewal processes.
• Continuous alignment with current corporate finance, business, and fintech trends.
• Able to thrive and maintain performance in a fast-paced environment under pressure.
• Prior exposure to accounting platforms, ERP software, or spend management solutions is preferred.