Head of Account Management (Mekari Talenta)

Mekari; Jakarta Pusat; Vor Ort; IDR 120.000.000 - 240.000.000; Vollzeit

Zusammenfassung

Mekari, Indonesia’s leading SaaS company, seeks an Account Management leader for the MSMB segment. You will design and execute an AM strategy, set team goals, and coach a team of account managers to hit KPIs while aligning with broader goals.

You’ll drive scalable playbooks, monitor health metrics, and collaborate with Product teams to enhance MSMB experiences. You will also optimize processes through CRM, data insights, and cross-functional collaboration, escalating critical client issues and

Aufgaben

• Develop AM strategy tailored to the MSMB segment.
• Set team goals aligned with retention, growth, and engagement metrics.
• Coach and manage a team of account managers to meet KPIs.
• Design scalable playbooks and communication cadences.
• Monitor customer health, upsell pipeline, and renewal rates.
• Collaborate with Product and Product Specialist to improve MSMB experience.
• Drive process efficiency with tools, CRM usage, and data insights.
• Act as escalation point for key client issues to remove blockers.
• Support customer education and lifecycle automation initiatives.
• Report segment performance to leadership.
• Collaborate cross-functionally to deliver key customer expectations.
• Orchestrate performance progress from multiple product in MSMB segment.
• Monitor result and productivity of Product Specialist and their initiatives.

Jobbeschreibung

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

About This Role

Develop AM strategy tailored to the MSMB segment, set team goals aligned with retention, growth, and engagement metrics, and ensuring coach and manage a team of account managers to meet KPIs while maintaining alignment with broader organizational strategy.

• Develop AM strategy tailored to the MSMB segment.
• Set team goals aligned with retention, growth, and engagement metrics.
• Coach and manage a team of account managers to meet KPIs.
• Design scalable playbooks and communication cadences.
• Monitor customer health, upsell pipeline, and renewal rates.
• Collaborate with Product and Product Specialist to improve MSMB experience.
• Drive process efficiency with tools, CRM usage, and data insights.
• Act as escalation point for key client issues to remove any blockers.
• Support customer education and lifecycle automation initiatives.
• Report segment performance to leadership.
• Collaborate cross-functionally to deliver key customer expectations.
• Orchestrate performance progress from multiple product in MSMB segment.
• Monitor result and productivity of Product Specialist and their initiatives.