Account Management Staff

Sentri Fortuna Sejahtera; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Sentri Fortuna Sejahtera in Surabaya is seeking an entry-level specialist to manage relationships with business partners and support reseller operations.

You will handle multi-channel communication, address partner concerns, and represent the company with a high standard of professionalism. This role is ideal for those starting a career in partner management within FMCG.

Join a growing team in a dynamic FMCG environment with opportunities to develop networking and relationship skills.

Qualifications

• 0–1 year of experience in Customer Service, Account Management, or a related role.
• Basic understanding of reseller operations, business partnerships, or partner relationship management.
• Excellent verbal and written communication skills, with the ability to communicate effectively with business partners.
• Strong networking skills with the ability to develop and nurture strategic business relationships.

Responsibilities

• Develop and maintain strong, long-term relationships with business partners.
• Communicate with business partners via phone calls and digital channels, ensuring timely and professional responses.
• Identify and resolve partners’ concerns by providing effective and solution-oriented support.
• Serve as the company's official representative, upholding brand values and maintaining a high standard of professionalism in all interactions.

Skills

Communication

Networking

Reseller operations

Customer service

Account management

Job description

Develop and maintain strong, long-term relationships with business partners.

Manage communication with business partners through phone calls and digital channels, ensuring timely and professional responses.

Identify and resolve partners’ concerns by providing effective and solution-oriented support.

Serve as the company's official representative, upholding brand values and maintaining a high standard of professionalism in all interactions.

QUALIFICATIONS:

0–1 year of experience in Customer Service, Account Management, or a related role.

Basic understanding of reseller operations, business partnerships, or partner relationship management.

Excellent verbal and written communication skills, with the ability to communicate effectively with business partners.

Strong networking skills with the ability to develop and nurture strategic business relationships.

FMCG Manufacturing 51-100 employees