Account Manager

ZTE Indonesia; Indonesia; Hybrid; IDR 133,920,000 - 267,840,000; Full time

Job summary

ZTE Indonesia seeks an Account Manager to build and maintain strong client relationships and serve as the primary contact for account matters. You will understand client objectives, coordinate with internal teams, and drive timely delivery of products and services.

Responsibilities include monitoring satisfaction, identifying growth opportunities, and supporting business development to hit revenue targets. Strong English communication and collaboration across functions are essential.

Qualifications

• Bachelor's degree in Business, Marketing, Telecommunications, or related field.
• 1-2 years of experience in account management, client services, sales, or related roles; telecoms preferred.
• Good English communication; Mandarin proficiency advantageous.
• Strong interpersonal, collaborative, and outgoing personality.
• Excellent organizational and time management abilities for multiple accounts.
• Strong problem-solving and analytical abilities for client concerns and changing requirements.
• Ability to work cross-functionally with sales, marketing, operations, and customer support.

Responsibilities

• Build and maintain strong, long-term relationships with assigned clients and serve as the primary point of contact for account-related matters.
• Understand clients' business objectives and requirements, and provide suitable solutions to meet their needs.
• Coordinate with internal teams to ensure timely and successful delivery of products, services, and project milestones.
• Monitor client satisfaction and proactively address issues or concerns to maintain a high level of service quality.
• Identify opportunities for account growth, including upselling and cross-selling products and services.
• Develop and implement client retention strategies to strengthen long-term partnerships and minimize customer churn.
• Prepare account reports, track key performance indicators, and provide regular updates on account status and business opportunities.
• Support business development activities and contribute to achieving the company's revenue and customer satisfaction targets.

Skills

English proficiency

Mandarin advantage

Interpersonal skills

Organizational skills

Cross-functional collaboration

Problem solving

Time management

Customer orientation

Education

Bachelor's degree

Job description

• Build and maintain strong, long-term relationships with assigned clients and serve as the primary point of contact for account-related matters.
• Understand clients' business objectives and requirements, and provide suitable solutions to meet their needs.
• Coordinate with internal teams to ensure timely and successful delivery of products, services, and project milestones.
• Monitor client satisfaction and proactively address issues or concerns to maintain a high level of service quality.
• Identify opportunities for account growth, including upselling and cross-selling products and services.
• Develop and implement client retention strategies to strengthen long-term partnerships and minimize customer churn.
• Prepare account reports, track key performance indicators, and provide regular updates on account status and business opportunities.
• Support business development activities and contribute to achieving the company's revenue and customer satisfaction targets.

Requirements

• Bachelor's degree in Business, Marketing, Telecommunications, or a related field.
• 1-2 years of experience in account management, client services, sales, or related roles; experience in the telecommunications industry is preferred.
• Good communication skills in English; Mandarin proficiency is an advantage.
• Strong interpersonal skills with an outgoing and collaborative personality.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and tasks simultaneously.
• Strong problem-solving and analytical abilities, with the capability to respond effectively to client concerns and changing requirements.
• Ability to work cross-functionally with internal teams, including sales, marketing, operations, and customer support.
• Customer-oriented mindset with a proactive and result-driven approach.