B2B Admin

Sentri Fortuna Sejahtera; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Sentri Fortuna Sejahtera is seeking a customer-focused B2B Admin to serve as the primary liaison between business partners and the company.

You will handle inquiries and complaints, maintain partner records, and coordinate with back office, customer relations, and sales to deliver high-quality service. Strong communication and multitasking across channels are essential to support long-term partnerships in FMCG.

Qualifications

• Strong communication skills, with the ability to respond to customer inquiries and complaints professionally and courteously through chat, email, or phone (preferred).
• Basic understanding of reseller operations, business partnerships, or partner relationship management.
• Able to multitask effectively, particularly when managing partners' requests from multiple sales channels.
• Responsive in handling business partners' concerns related to FMCG products, including product expiration, delivery, stock availability, and other order-related issues.
• Customer-oriented, patient, and committed to maintaining a positive brand image through excellent service.

Responsibilities

• Act as the primary point of contact between business partners and the company, ensuring a positive experience and satisfaction.
• Handle business partners' inquiries and complaints, maintaining accurate records and data.
• Coordinate with internal teams such as back office, customer relations, and sales to deliver efficient and high-quality service.
• Build and maintain long-term partnerships by fostering trust and loyalty with business partners.

Skills

Communication

Multitasking

Customer service

B2B knowledge

Office software

Google Workspace

Independence

Teamwork

Tools

Microsoft Office

Google Workspace

Job description

As a B2B Admin, you will act as the primary point of contact between business partners and the company, ensuring a positive experience and satisfaction. Your responsibilities include handling business partners' inquiries and complaints, maintaining accurate records, and coordinating with internal teams such as the back office, customer relations, and sales to deliver efficient and high-quality service. This role is essential in building business partners' trust and fostering long-term brand loyalty.

Requirements

0-1 year of experience in a Customer Service, Account Management, or Administrative role, preferably within an FMCG company.

Experienced in handling B2B or reseller inquiries is a plus.

Proficient in using computers and office applications, including Microsoft Office (Word and Excel) and Google Workspace.

Able to manage business partners' data and maintain complaint records accurately and in an organized manner.

Qualifications

Strong communication skills, with the ability to respond to customer inquiries and complaints professionally and courteously through chat, email, or phone (preferred).

Basic understanding of reseller operations, business partnerships, or partner relationship management.

Able to multitask effectively, particularly when managing partners' requests from multiple sales channels.

Responsive in handling business partners' concerns related to FMCG products, including product expiration, delivery, stock availability, and other order-related issues.

Customer-oriented, patient, and committed to maintaining a positive brand image through excellent service.

Able to work independently as well as collaboratively within a team and adapt to changes in work processes and systems.