Account Management (Jakarta/Yogyakarta)

PT Esensi Solusi Buana (ESB); Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking an Account Management professional to manage merchant relationships, understand needs with empathy, and resolve challenges through honest communication and agile collaboration with ESB teams.

You will build trust, identify opportunities to add value for merchants, and work with cross-functional teams to deliver effective solutions and campaigns.

Qualifications

• Bachelor's degree or equivalent in Business or related discipline.
• Strong written and verbal communication.
• Excellent interpersonal and problem-solving skills.
• Able to adapt and stay agile with changing priorities.
• Willingness to travel to meet clients.

Responsibilities

• Build and maintain client relationships by understanding priorities and anticipating growth opportunities.
• Negotiate with clients, communicate transparently, resolve issues, and meet deadlines.
• Apply experience to address client challenges and deliver value-driven solutions.
• Address client problems with empathy and proactive, value-driven solutions.
• Follow up regularly to ensure needs are met and identify new opportunities.
• Collaborate with internal teams to align, share insights, and deliver effective client solutions.
• Present product features and campaigns, communicating benefits and tailoring to client needs.

Skills

Relationship management

Communication skills

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business

Job description

*Note: This position is for 2 headcounts (Jakarta or Yogyakarta)

About the role:

As an Account Management professional, you will be responsible for managing client (merchant) relationships, understanding their needs with empathy, and resolving challenges through honest communication and agile collaboration with other ESB teams. You will play an important role in ensuring client satisfaction, strengthening partnerships, and identifying opportunities to deliver greater value to our merchants.

What you’ll do (Responsibilities):

• Build and maintain lasting relationships with clients and partners by understanding their business priorities, listening to their needs, and anticipating opportunities to support their growth.
• Negotiate with clients through transparent and professional communication, resolve issues effectively, and ensure commitments and deadlines are met.
• Apply your relevant experience to understand client challenges and deliver reliable, value-driven account management solutions.
• Solve client problems by understanding their expectations, demonstrating empathy, and proactively delivering solutions that create positive experiences.
• Follow up with clients regularly to ensure their needs are met, build trust through consistent communication, and identify new business opportunities.
• Collaborate with creative, data management, and other internal teams to ensure alignment, share insights, and deliver effective solutions for clients.
• Present new product features and campaigns to clients by clearly communicating their benefits and adapting your approach to each client's business needs.

What capabilities you’ll need (Requirements):

• Bachelor's degree or equivalent in Business or a related discipline.
• Ability to build brand awareness and strengthen brand image through consistent, customer-focused engagement.
• Strong written and verbal communication skills, with the ability to communicate honestly, build trust, and maintain positive relationships with clients and internal stakeholders.
• Strong interpersonal and problem-solving skills, with the ability to understand different perspectives and respond proactively to client needs.
• Adaptable and agile in managing changing client priorities, resolving challenges, and collaborating with cross-functional teams.
• Willingness to travel as needed to meet with clients and prospects.