Strategic Account Manager (Jakarta/Yogyakarta)

PT Esensi Solusi Buana (ESB); Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking an Account Management professional to manage merchant relationships, understand needs with empathy, and resolve challenges through honest communication and agile collaboration with ESB teams.

You will build trust, identify opportunities to add value for merchants, and work with cross-functional teams to deliver effective solutions and campaigns.

Qualifications

• Bachelor's degree or equivalent in Business or related discipline.
• Strong written and verbal communication.
• Excellent interpersonal and problem-solving skills.
• Able to adapt and stay agile with changing priorities.
• Willingness to travel to meet clients.

Responsibilities

• Build and maintain client relationships by understanding priorities and anticipating growth opportunities.
• Negotiate with clients, communicate transparently, resolve issues, and meet deadlines.
• Apply experience to address client challenges and deliver value-driven solutions.
• Address client problems with empathy and proactive, value-driven solutions.
• Follow up regularly to ensure needs are met and identify new opportunities.
• Collaborate with internal teams to align, share insights, and deliver effective client solutions.
• Present product features and campaigns, communicating benefits and tailoring to client needs.

Skills

Relationship management

Communication skills

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business

Job description

PT Esensi Solusi Buana (ESB) is seeking an Account Management professional to manage merchant relationships, understand needs with empathy, and resolve challenges through honest communication and agile collaboration with ESB teams.

You will build trust, identify opportunities to add value for merchants, and work with cross-functional teams to deliver effective solutions and campaigns.