Account Executive

PT. Golden Urban Karisma; Tangerang; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

GU Commerce is seeking an Account Executive to serve as the primary liaison between client brands and our internal team. You will ensure agreed strategies are executed, problems are resolved quickly, and each account has a clear growth plan.

We manage brand sales across Shopee, Tokopedia, TikTok Shop, and Lazada. This role requires someone comfortable communicating with clients while understanding numbers and operational work behind running a store.

Qualifications

• Experience in account management, e-commerce, digital agency, marketplace, or related fields.
• Communicative, organized in follow-up, and able to build client trust.
• Comfortable reading sales data and converting it into actionable recommendations.
• Understanding of basic operations on Shopee, Tokopedia, TikTok Shop, or Lazada.
• Able to coordinate multiple brands and projects simultaneously without losing detail.
• Willing to communicate problems and solutions honestly to clients and internal team.
• English language communication skills are a plus.

Responsibilities

• Serve as the primary client contact for daily coordination, campaign needs, and work follow-up
• Translate client targets into clear briefs and priorities for marketplace, content, design, live, and operational teams
• Monitor sales, traffic, conversion rate, promotion effectiveness, and stock and order constraints
• Prepare monthly reports and present results, issues, and next action plans
• Maintain timelines and ensure client commitments are executed by the right parties
• Identify opportunities to increase sales and develop cooperation with existing clients
• Handle client complaints or priority changes calmly, clearly, and thoroughly

Job description

GU Commerce is seeking an Account Executive to serve as the primary liaison between client brands and our internal team. You will ensure agreed strategies are executed, problems are resolved quickly, and each account has a clear growth plan. We manage brand sales across Shopee, Tokopedia, TikTok Shop, and Lazada. This position requires someone comfortable communicating with clients while understanding numbers and operational work behind running a store.

Key responsibilities

Serve as the primary client contact for daily coordination, campaign needs, and work follow-up

Translate client targets into clear briefs and priorities for marketplace, content, design, live, and operational teams

Monitor sales, traffic, conversion rate, promotion effectiveness, and stock and order constraints

Prepare monthly reports and present results, issues, and next action plans

Maintain timelines and ensure client commitments are executed by the right parties

Identify opportunities to increase sales and develop cooperation with existing clients

Handle client complaints or priority changes calmly, clearly, and thoroughly

About you

Experience in account management, e-commerce, digital agency, marketplace, or related fields

Communicative, organized in follow-up, and able to build client trust

Comfortable reading sales data and converting it into actionable recommendations

Understanding of basic operations on Shopee, Tokopedia, TikTok Shop, or Lazada

Able to coordinate multiple brands and projects simultaneously without losing detail

Willing to communicate problems and solutions honestly to clients and internal team

English language communication skills are a plus