Account Executive

Esensi Digital; Tangerang; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

Esensi Digital in Serpong, Indonesia, is seeking an Account Executive to manage day-to-day client relationships and oversee retainer service delivery. You will be the primary operational contact, coordinating internal teams to ensure work is on brief, on time, and of high quality.

You will translate client needs into actionable briefs, present campaigns and timelines to clients, monitor budgets, and prepare status and ROI reports. Strong English and Bahasa Indonesia communications are essential.

Qualifications

• Experience managing client accounts in a digital marketing or agency environment.
• Bachelor’s degree in Marketing, Business, Communications, or related field, or equivalent practical experience.
• Ability to coordinate cross-functional teams and manage multiple projects and deadlines.
• Understanding of core digital marketing concepts, including social media marketing, online advertising, and website development.
• Proficiency in preparing client-facing presentations, reports, and proposals with solid business acumen and attention to detail.
• Ability to communicate effectively in English and Bahasa Indonesia in written and verbal form.
• Ability to work on-site in Serpong and adapt to a fast-paced client environment.

Responsibilities

• Account management and operational delivery of retainer services.
• Primary point of contact for clients, handling daily communication.
• Translate client needs into clear, actionable briefs for internal teams.
• Pitch and present campaign ideas, timelines, and budgets to clients.
• Market insight to provide proactive advice to clients.
• Project oversight to ensure on-time, within-budget delivery.
• Quality control of creative output and internal collaboration coordination.
• Budget management including quotations, spend tracking, and invoicing.
• Prepare status reports and end-of-campaign ROI reports.
• Document meeting minutes to track revisions and decisions.

Skills

Client management

Digital marketing

Project coordination

Communication skills

English proficiency

Bahasa Indonesia proficiency

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Job description

Account Executive is responsible for day-to-day client management and operational delivery of retainer services. The AE acts as the primary operational point of contact for clients and ensures that all agreed scopes of work are delivered on time, on brief and to standard, by coordinating internal teams and managing client expectations.

Primary Point of Contact: Serving as the face of the agency for the client, handling daily communication and inquiries.

Client Advocacy: Understanding the client’s brand, industry, and objectives to ensure the agency delivers high-value results.

Retention: Building trust and long-term partnerships to ensure account growth and renewal.

2. Strategic Planning & Briefing

Creative Briefing: Translating client needs into clear, actionable Creative Briefs for the internal design, copy, and production teams.

Pitching & Presentations: Presenting campaign ideas, timelines, and budgets to the client for approval.

Market Insight: Keeping an eye on industry trends and competitor moves to provide proactive advice to the client.

3. Project & Workflow Coordination

Project Oversight: Managing the workflow to ensure projects are delivered on time and within budget.

Quality Control: Reviewing all creative output before it reaches the client to ensure it meets the brief and the agency’s quality standards.

Internal Collaboration: Liaising between different departments (Creative, Media, Production) to resolve bottlenecks.

Budget Management: Creating quotations, tracking spend, and ensuring timely invoicing.

Reporting: Preparing "Status Reports" for ongoing work and "End-of-Campaign Reports" to demonstrate ROI.

Meeting Minutes: Documenting all client meetings to ensure every revision and decision is tracked.

What We’re Looking For

Experience & Background

• Experience managing client accounts or services in a digital marketing or agency environment.
• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
• Ability to coordinate cross-functional teams and manage multiple concurrent projects and deadlines.
• Understanding of core digital marketing concepts, including social media marketing, online advertising, and website development.
• Proficiency in preparing client-facing presentations, reports, and proposals with solid business acumen and attention to detail.
• Ability to communicate effectively in both English and Bahasa Indonesia in written and verbal form.
• Ability to work on-site in Serpong and adapt to a fast-paced, changing client environment.