Academic & Operations Officer

Ruangguru; Tangerang Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Ruangguru is seeking an Operations Scheduling Coordinator in Indonesia to design and maintain class timetables for B2C and B2B programs. You will assign qualified tutors based on subject expertise, availability, and client requirements, and send daily reminders while monitoring attendance.

In this role, you will serve as the regional point of contact for inquiries, rescheduling, and daily operational issues, proactively resolving bottlenecks to ensure smooth learning sessions and accurate weekly

Qualifications

• Bachelor’s degree in Business, Management, Communications, Education, or related field.
• 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.

Responsibilities

• Design, map, and update class schedules for B2C students and B2B partner projects within the operational system.
• Assign tutors based on subject expertise, schedule availability, location preferences, and student/school requirements.
• Send daily session reminders and track attendance to prevent cancellations or delays.
• Serve as the regional point of contact for inquiries, rescheduling, and daily operational issues from students, parents, tutors, and partners.
• Address and resolve on-the-ground bottlenecks to ensure uninterrupted sessions.
• Maintain documentation of class data, attendance logs, and status updates for reports.

Skills

Organizational skills

Multi-channel scheduling

Communication

Task prioritization

Problem solving

Attention to detail

Adaptability

Education

Bachelor’s degree in Business, Management, Communications, Education, or related field

Tools

Google Sheets

Microsoft Excel

PivotTables

Job description

Job Descriptions

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Job Requirements

• Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
• Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
• Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
• Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
• Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.