Admin Cluster Pasuruan Raya

Ruangguru.Com; Kota Pasuruan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Ruangguru.com is seeking a hands-on Operations Administrator to manage regional class scheduling for B2C and B2B programs. You will assign tutors, send session reminders, monitor attendance, and resolve scheduling issues to ensure uninterrupted learning.

The role requires strong organizational and communication skills, with experience in multi-channel scheduling and proficiency in Google Sheets and Excel. Fresh graduates are welcome to apply for a dynamic Indonesian market.

Qualifications

• Bachelor's degree in Business, Management, Communications, Education, or related field; fresh graduates welcome.
• 1 year of experience in operations administration or CX, or academic scheduling is a plus.
• Excellent organizational skills for multi-channel scheduling and data accuracy.
• Proficient with Google Sheets and Excel (lookup, filters, PivotTables).
• Clear, professional communication with students, parents, tutors and partner school representatives.

Responsibilities

• Design, map, and update class schedules for B2C and B2B projects within the system.
• Assign qualified tutors based on subject expertise, schedule, location preferences, and requirements.
• Send daily reminders, track attendance, and intervene to prevent cancellations or delays.
• Serve as regional point of contact for inquiries, rescheduling requests, and daily operational issues.
• Address and resolve on-the-ground bottlenecks (last-minute replacements, conflicts) to ensure learning continuity.
• Maintain documentation of class data, attendance, and session status for reports.

Skills

Organizational skills

Communication skills

Prioritization

Problem solving

Attention to detail

Scheduling data

Education

Bachelor's degree

Tools

Google Sheets

Excel

Job description

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Minimum Qualifications

• Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high‑performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Exceptional organizational skills and accuracy when managing complex, multi‑channel (B2B & B2C) scheduling data.
• Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
• Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
• Strong ability to prioritize tasks independently in a fast‑paced, deadline‑driven regional environment.
• Quick-thinking and solution‑oriented when managing sudden schedule adjustments or handling operational feedback in the field.