Regional Education Scheduling & Ops Lead

Ruangguru.com; Kota Pasuruan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Ruangguru.com is seeking a hands-on Operations Administrator to manage regional class scheduling for B2C and B2B programs. You will assign tutors, send session reminders, monitor attendance, and resolve scheduling issues to ensure uninterrupted learning.

The role requires strong organizational and communication skills, with experience in multi-channel scheduling and proficiency in Google Sheets and Excel. Fresh graduates are welcome to apply for a dynamic Indonesian market.

Qualifications

• Bachelor's degree in Business, Management, Communications, Education, or related field; fresh graduates welcome.
• 1 year of experience in operations administration or CX, or academic scheduling is a plus.
• Excellent organizational skills for multi-channel scheduling and data accuracy.
• Proficient with Google Sheets and Excel (lookup, filters, PivotTables).
• Clear, professional communication with students, parents, tutors and partner school representatives.

Responsibilities

• Design, map, and update class schedules for B2C and B2B projects within the system.
• Assign qualified tutors based on subject expertise, schedule, location preferences, and requirements.
• Send daily reminders, track attendance, and intervene to prevent cancellations or delays.
• Serve as regional point of contact for inquiries, rescheduling requests, and daily operational issues.
• Address and resolve on-the-ground bottlenecks (last-minute replacements, conflicts) to ensure learning continuity.
• Maintain documentation of class data, attendance, and session status for reports.

Skills

Organizational skills

Communication skills

Prioritization

Problem solving

Attention to detail

Scheduling data

Education

Bachelor's degree

Tools

Google Sheets

Excel

Job description

Ruangguru.com is seeking a hands-on Operations Administrator to manage regional class scheduling for B2C and B2B programs. You will assign tutors, send session reminders, monitor attendance, and resolve scheduling issues to ensure uninterrupted learning.

The role requires strong organizational and communication skills, with experience in multi-channel scheduling and proficiency in Google Sheets and Excel. Fresh graduates are welcome to apply for a dynamic Indonesian market.