Regional Scheduling & Operations Coordinator

PT-Ruang-Raya-Indonesia-; Kota Pasuruan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT-Ruang-Raya-Indonesia- is seeking an Operations Administrator to design, map, and update class schedules for B2C students and B2B school partnerships, and to assign tutors based on expertise and availability.

The role requires strong organizational skills, proficient Excel/Sheets abilities, and clear communication with students, parents, tutors, and partner schools to resolve scheduling bottlenecks quickly and ensure uninterrupted learning sessions.

Qualifications

• Bachelor’s degree in Business, Management, Communications, Education, or related field; open to high-performing fresh graduates.
• 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Exceptional organizational skills and accuracy when managing complex scheduling data (B2B & B2C).
• Proficient in Google Sheets / Microsoft Excel with lookup, filters, and PivotTables.
• Friendly, clear, professional communication with students, parents, tutors, and partner school representatives.
• Ability to prioritize tasks independently in a fast-paced regional environment.

Responsibilities

• Design, map, and continuously update class schedules for B2C students and B2B school partnerships accurately within the system.
• Assign qualified tutors based on subject expertise, schedule availability, location preferences, and specific requirements.
• Send daily session reminders, track real-time attendance, and intervene to prevent cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues.
• Address and resolve on-the-ground operational bottlenecks to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status for regional and central reports.

Skills

Organizational skills

Communication

Google Sheets

Microsoft Excel

Prioritization

Problem solving

Education

Bachelor’s degree in Business/Management/Communications/Education

Tools

Google Sheets

Microsoft Excel

Job description

PT-Ruang-Raya-Indonesia- is seeking an Operations Administrator to design, map, and update class schedules for B2C students and B2B school partnerships, and to assign tutors based on expertise and availability.

The role requires strong organizational skills, proficient Excel/Sheets abilities, and clear communication with students, parents, tutors, and partner schools to resolve scheduling bottlenecks quickly and ensure uninterrupted learning sessions.