Admin Cluster - Pasuruan Raya

PT-Ruang-Raya-Indonesia-; Kota Pasuruan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT-Ruang-Raya-Indonesia- is seeking an Operations Administrator to design, map, and update class schedules for B2C students and B2B school partnerships, and to assign tutors based on expertise and availability.

The role requires strong organizational skills, proficient Excel/Sheets abilities, and clear communication with students, parents, tutors, and partner schools to resolve scheduling bottlenecks quickly and ensure uninterrupted learning sessions.

Qualifications

• Bachelor’s degree in Business, Management, Communications, Education, or related field; open to high-performing fresh graduates.
• 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Exceptional organizational skills and accuracy when managing complex scheduling data (B2B & B2C).
• Proficient in Google Sheets / Microsoft Excel with lookup, filters, and PivotTables.
• Friendly, clear, professional communication with students, parents, tutors, and partner school representatives.
• Ability to prioritize tasks independently in a fast-paced regional environment.

Responsibilities

• Design, map, and continuously update class schedules for B2C students and B2B school partnerships accurately within the system.
• Assign qualified tutors based on subject expertise, schedule availability, location preferences, and specific requirements.
• Send daily session reminders, track real-time attendance, and intervene to prevent cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues.
• Address and resolve on-the-ground operational bottlenecks to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status for regional and central reports.

Skills

Organizational skills

Communication

Google Sheets

Microsoft Excel

Prioritization

Problem solving

Education

Bachelor’s degree in Business/Management/Communications/Education

Tools

Google Sheets

Microsoft Excel

Job description

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Requirements

• 1. Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• 2. Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
• 3. Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
• 4. Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
• 5. Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
• 6. Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.

Location

Company Size

Culture

Energetic

Here, we work together to make the dream work

Adaptable

Our team is flexible and resilient in the face of adversities

Progressive

Continuous ambition for progress and finding the best means to make it happen