Admin Cluster Surabaya Raya

Ruangguru; Tropodo; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Ruangguru Indonesia is seeking an Operations Administrator to design and maintain class schedules for B2C and B2B programs within our system. You will assign tutors based on expertise and availability, send reminders, and monitor attendance to prevent cancellations.

You will serve as the regional point of contact for inquiries, rescheduling, and day-to-day operational issues, addressing bottlenecks quickly and keeping accurate records for reports.

Qualifications

• Bachelor’s degree in relevant field (open to high-performing fresh graduates).
• 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Exceptional organizational skills and accuracy with multi‑channel scheduling data.
• Proficient in Google Sheets / Microsoft Excel, and comfortable with dashboards.

Responsibilities

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Skills

Organizational skills

Scheduling expertise

Communication skills

Time management

Problem solving

Adaptability

Education

Bachelor’s degree in Business, Management, Communications, Education, or related field

Tools

Google Sheets

Microsoft Excel

PivotTables

Job description

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Minimum Qualifications

• Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
• Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
• Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
• Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
• Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.