Business Operations Associate - Ruangguru Private

Ruangguru; Kota Yogyakarta; Sur place; IDR 133 920 000 - 267 840 000; Plein temps

Résumé du poste

Ruangguru is seeking an operations-focused professional to ensure a seamless learning experience across partner schools. You will drive daily teaching and learning operations, including class distribution, attendance tracking, and schedule management, while serving as a trusted liaison for schools, teachers, and students.

You will identify blockers, propose automations to streamline workflows, and collaborate with B2B Sales, Regional Teams, Academic Quality, and Product teams to meet SLAs and

Qualifications

• Bachelor's degree in Business, Education, Communications, Industrial Engineering, or a related field.
• Prior experience in business operations, project management, client success, or EdTech operations is preferred.
• Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students.

Responsabilités

• Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project.
• Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management.
• Act as a trusted operations contact for partner schools, teachers, and students - delivering timely assistance, clear learning updates, and product guidance.
• Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
• Bring creative ideas to automate, streamline, and elevate our daily operational workflows and service standards.
• Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.

Connaissances

Empathy

Interpersonal skills

Time management

Analytical thinking

KPIs awareness

Formation

Bachelor's degree in Business or related field

Outils

Google Sheets

Excel

Scheduling software

Description du poste

• Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project.
• Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management.
• Act as a trusted operations contact for partner schools, teachers, and students - delivering timely assistance, clear learning updates, and product guidance.
• Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
• Bring creative ideas to the table to automate, streamline, and elevate our daily operational workflows and service standards.
• Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.
• Bachelor's degree in Business, Education, Communications, Industrial Engineering, or a related field. Prior experience in business operations, project management, client success, or EdTech operations is preferred.
• Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students.
• Comfortable working with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate, etc) and proficient in Google Sheets / Excel.
• Outstanding interpersonal skills to build trust and communicate effectively with school leaders, teachers, and internal cross-functional teams.
• Critical thinker and capable of managing dynamic priorities and resolving operational issues on the fly.
• Strong time management skills with a proven ability to take full ownership of school project deliverables from start to finish.