Admin Cluster - Surabaya Raya

PT Ruang Raya Indonesia (Ruangguru); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Ruang Raya Indonesia (Ruangguru) is seeking an Operations Administrator in Surabaya to manage class scheduling for B2C and B2B projects, assign tutors, and handle daily operational tasks. You will send reminders, monitor attendance, and liaise with students, parents, tutors, and partner schools to ensure smooth sessions.

The role requires strong organizational skills, English communication, and the ability to prioritize in a fast-paced regional setting. A fresh graduate with drive is welcome.

Qualifications

• Bachelor’s degree in a related field; open to high-performing fresh graduates.
• Experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Strong organizational skills for managing complex, multi-channel scheduling data.
• Proficient in Google Sheets / Microsoft Excel (lookup formulas, filters, PivotTables) and dashboards.
• Friendly, clear, professional communication with students, parents, tutors, and partners.
• Ability to prioritize tasks independently in a fast-paced regional environment.

Responsibilities

• Design, map, and update class schedules for B2C and B2B projects in the system.
• Assign qualified tutors based on subject expertise, availability, and requirements.
• Send daily session reminders and track attendance to prevent cancellations or delays.
• Serve as regional point of contact for inquiries, rescheduling, and issues from students, parents, tutors, and partner schools.
• Resolve on-the-ground bottlenecks like last-minute tutor replacements and schedule conflicts.
• Maintain documentation of class data, attendance, and session status for reports.

Skills

Organizational skills

Excel proficiency

Communication skills

Prioritization

Problem solving

Scheduling

Education

Bachelor's degree in Business, Management, Communications, Education, or related field

Tools

Google Sheets

PivotTables in Excel

Job description

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Requirements

• 1. Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
• 2. Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
• 3. Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
• 4. Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
• 5. Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
• 6. Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.

Location

Company Size

Culture

Energetic

Here, we work together to make the dream work

Adaptable

Our team is flexible and resilient in the face of adversities

Progressive

Continuous ambition for progress and finding the best means to make it happen