Business Operations Associate - Ruangguru Private

Ruangguru; Gupit; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Ruangguru is seeking an Operations professional to oversee daily learning operations across partner schools in Indonesia. You will manage class distribution, attendance tracking, and scheduling while serving as the primary operations contact for schools, teachers, and students.

The role requires strong empathy, effective communication, and a knack for resolving real-time operational blockers to ensure seamless learning experiences.

Qualifications

• Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or a related field.
• Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students.
• Comfortable working with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate) and proficient in Google Sheets / Excel.
• Outstanding interpersonal skills to build trust and communicate effectively with school leaders, teachers, and cross-functional teams.
• Critical thinker capable of managing dynamic priorities and resolving operational issues on the fly.

Responsibilities

• Ensure a seamless, high-quality, and delightful learning experience across partner schools under the Ruangguru project.
• Drive daily teaching and learning operations, including smart class distribution, real-time attendance tracking, and schedule management.
• Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance.
• Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
• Collaborate with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.

Skills

Empathy

Communication

Interpersonal skills

Time management

Cross-functional collaboration

Critical thinking

Ownership

Education

Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or related field

Tools

Google Sheets

Excel

Job description

• Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project.
• Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management.
• Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance.
• Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
• Bring creative ideas to the table to automate, streamline, and elevate our daily operational workflows and service standards.
• Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.

Job Descriptions

• Ensure a seamless, high-quality, and delightful learning experience across all partner schools under the Ruangguru project.
• Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management.
• Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance.
• Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
• Bring creative ideas to the table to automate, streamline, and elevate our daily operational workflows and service standards.
• Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.

Job Requirements

• Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or a related field. Prior experience in business operations, project management, client success, or EdTech operations is preferred.
• Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students.
• Comfortable working with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate, etc) and proficient in Google Sheets / Excel.
• Outstanding interpersonal skills to build trust and communicate effectively with school leaders, teachers, and internal cross-functional teams.
• Critical thinker and capable of managing dynamic priorities and resolving operational issues on the fly.
• Strong time management skills with a proven ability to take full ownership of school project deliverables from start to finish.