24/7 IT Production Support Engineer | Onsite Jakarta

PT Walden Global Services; Daerah Khusus Ibukota Jakarta; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

PT Walden Global Services (WGS) is seeking an experienced IT Production Support Officer to maintain system availability in a 24/7 IT operation. You will manage L1/L2 incidents, perform log analysis, and prepare RCA reports, while adhering to ITIL processes.

Candidates should have 2+ years in IT Production Support or IT Operations, with strong Linux/Windows skills and a willingness to work onsite in Jakarta. Familiarity with monitoring tools and proactive problem solving are essential.

Qualifications

• Experience in IT Production Support or IT Operations.
• Familiar with 24/7 IT operations.
• Proficient in Linux and Windows environments.
• Strong troubleshooting and incident handling skills.
• Knowledge of ITIL Incident Management.

Responsibilities

• Monitor applications to ensure system availability in a 24/7 environment.
• Handle L1/L2 incidents including P1 (Critical) incidents.
• Log analysis, initial investigation, and incident escalation as needed.
• Prepare incident reports and RCA.
• Ensure compliance with ITIL processes.

Skills

Linux

Windows

SQL queries

Log analysis

Incident management

ITIL

Monitoring tools

Analytical thinking

Shift work

Job description

PT Walden Global Services (WGS) is seeking an experienced IT Production Support Officer to maintain system availability in a 24/7 IT operation. You will manage L1/L2 incidents, perform log analysis, and prepare RCA reports, while adhering to ITIL processes.

Candidates should have 2+ years in IT Production Support or IT Operations, with strong Linux/Windows skills and a willingness to work onsite in Jakarta. Familiarity with monitoring tools and proactive problem solving are essential.