24/7 Application Operations Engineer

PT Lawencon Internasional; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Lawencon Internasional is seeking an enthusiastic Application Operations Support – Engineer Level 1 (Shifting) in Jakarta. You will monitor, troubleshoot, and maintain application availability and reliability.

You will work in 24/7 shifts, support Linux administration, cloud and container environments (GCP, AWS, Azure, OpenStack, Docker), and collaborate with cross-functional teams to uphold service levels.

Qualifications

• Bachelor's degree in CS/IT/IS or related field.
• Willing to work in a 24/7 shift rotation.
• Proficiency in at least one programming or scripting language.
• Basic knowledge of Linux OS, command-line, logs, and troubleshooting.
• Experience with cloud platforms (GCP/AWS/Azure/OpenStack) and Docker.
• Good communication and teamwork skills.

Responsibilities

• Perform day-to-day application operations support to ensure availability, stability, and reliability.
• Monitor application performance, system health, and operational activities to identify issues and service disruptions.
• Perform initial troubleshooting and analysis of application errors and incidents.
• Provide first-level technical support and escalate complex incidents to appropriate teams.
• Perform basic Linux system administration tasks and routine checks.
• Support deployment, restarts, configuration changes, and maintenance per SOPs.
• Assist in monitoring and supporting apps on cloud/IaaS platforms (GCP/AWS/Azure/OpenStack).
• Support containers environments using Docker and basic container monitoring/troubleshooting.
• Execute operational scripts and basic automation tasks using at least one scripting language.
• Record, track, and update incidents and service requests in ticketing systems.
• Maintain operational documentation and shift handover notes.
• Follow ITSM procedures, security policies, and SLAs.
• Coordinate with developers, admins, and infra teams to resolve incidents.
• Participate in shift-based operations and on-call support.

Skills

Scripting language

Linux

Cloud platforms

Docker

Monitoring & incidents

Communication & teamwork

Education

Bachelor's degree in CS/IT/IS

Tools

Docker

Job description

PT Lawencon Internasional is seeking an enthusiastic Application Operations Support – Engineer Level 1 (Shifting) in Jakarta. You will monitor, troubleshoot, and maintain application availability and reliability.

You will work in 24/7 shifts, support Linux administration, cloud and container environments (GCP, AWS, Azure, OpenStack, Docker), and collaborate with cross-functional teams to uphold service levels.