Production App Support Engineer – Incident & SLA

Ag IT; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Astra Graphia Information Technology is seeking a diligent IT professional for production support in Jakarta. You will manage company applications, handle incidents, and perform root-cause analyses to ensure stable operations.

The role emphasizes strong teamwork and proactive problem solving in a fast-paced environment. Candidates should have a minimum of a Bachelor's degree in IT, 2+ years of experience, and knowledge of SQL and PostgreSQL.

Qualifications

• Education: minimum S1 in Information Technology with GPA 3.00.
• Experience: at least 2 years in relevant IT roles.
• Interpersonal and communication skills required: good communication, teamwork, hardworking, eager to learn, fast learner.

Responsibilities

• Production support for company applications.
• Support incident management including ticket handling, problem analysis and root cause analysis.
• Ensure applications run reliably and monitor performance.
• Maintain and meet agreed SLA.
• Support activities related to production support.

Skills

Software development

Incident management

SQL

PostgreSQL

Education

Bachelor's degree in Information Technology

Tools

SQL

PostgreSQL

Job description

PT Astra Graphia Information Technology is seeking a diligent IT professional for production support in Jakarta. You will manage company applications, handle incidents, and perform root-cause analyses to ensure stable operations.

The role emphasizes strong teamwork and proactive problem solving in a fast-paced environment. Candidates should have a minimum of a Bachelor's degree in IT, 2+ years of experience, and knowledge of SQL and PostgreSQL.