24/7 GPU Data Centre Operator - Real-Time Monitoring & Triage

Tata Consultancy Services; Jakarta Utara; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Tata Consultancy Services is seeking a Data Centre NOC Operator to monitor 24x7 GPU compute resources in Jakarta. You will handle first-level triage, incident logging and routine rack-and-stack tasks in a hands-on, on-site role.

Qualifications include data centre basics, familiarity with x86 hardware, and experience with monitoring tools. Bahasa Indonesia fluency with English is required; ITIL/Server+ certs are preferred.

Qualifications

• Data centre operations fundamentals: racking, cabling, power & cooling basics.
• Experience with x86 server hardware (Dell/HP/Lenovo).
• Familiar with remote console tools (iDRAC/iLO/XCC).
• Experience with monitoring/alerting tools (SolarWinds/Nagios/Zabbix/ Grafana).
• Basic ITSM knowledge (ServiceNow) and ITIL incident management.
• Willingness to work rotating 24x7 shifts; fluent in Bahasa Indonesia and working English.
• Certifications: ITIL 4 Foundation; CompTIA Server+ or equivalent; NVIDIA NCA-AIIO desirable.

Responsibilities

• Perform 24x7 shift-based monitoring of GPU compute, cooling, power and network estate.
• Execute L1 triage per runbook/SOP and escalate to L2/L3 within SLAs.
• Raise, classify and update incidents and changes in ServiceNow; maintain notes and handover logs.
• Conduct smart-hands: rack-and-stack, cabling checks, LED verification and OEM escorting.
• Conduct scheduled physical walkthroughs: temperature/humidity, CDU, PDU checks and alarm panels.
• Support tape/media handling, asset movement and DC access control per policy.
• Prepare daily/shift operation reports and contribute to SLA/availability reporting.

Skills

NOC operations

Server hardware

Remote console tools

Monitoring tools

ITSM basics

Bi-lingual Indones/English

ITIL 4 Foundation

Tools

NVIDIA DCGM

Grafana

Prometheus

SolarWinds

Nagios

Zabbix

iDRAC

iLO

Job description

Tata Consultancy Services is seeking a Data Centre NOC Operator to monitor 24x7 GPU compute resources in Jakarta. You will handle first-level triage, incident logging and routine rack-and-stack tasks in a hands-on, on-site role.

Qualifications include data centre basics, familiarity with x86 hardware, and experience with monitoring tools. Bahasa Indonesia fluency with English is required; ITIL/Server+ certs are preferred.