L1 Data Centre Operator (DC Operations – L1)

Tata Consultancy Services; Jakarta Utara; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Tata Consultancy Services is seeking a Data Centre NOC Operator to monitor 24x7 GPU compute resources in Jakarta. You will handle first-level triage, incident logging and routine rack-and-stack tasks in a hands-on, on-site role.

Qualifications include data centre basics, familiarity with x86 hardware, and experience with monitoring tools. Bahasa Indonesia fluency with English is required; ITIL/Server+ certs are preferred.

Qualifications

• Data centre operations fundamentals: racking, cabling, power & cooling basics.
• Experience with x86 server hardware (Dell/HP/Lenovo).
• Familiar with remote console tools (iDRAC/iLO/XCC).
• Experience with monitoring/alerting tools (SolarWinds/Nagios/Zabbix/ Grafana).
• Basic ITSM knowledge (ServiceNow) and ITIL incident management.
• Willingness to work rotating 24x7 shifts; fluent in Bahasa Indonesia and working English.
• Certifications: ITIL 4 Foundation; CompTIA Server+ or equivalent; NVIDIA NCA-AIIO desirable.

Responsibilities

• Perform 24x7 shift-based monitoring of GPU compute, cooling, power and network estate.
• Execute L1 triage per runbook/SOP and escalate to L2/L3 within SLAs.
• Raise, classify and update incidents and changes in ServiceNow; maintain notes and handover logs.
• Conduct smart-hands: rack-and-stack, cabling checks, LED verification and OEM escorting.
• Conduct scheduled physical walkthroughs: temperature/humidity, CDU, PDU checks and alarm panels.
• Support tape/media handling, asset movement and DC access control per policy.
• Prepare daily/shift operation reports and contribute to SLA/availability reporting.

Skills

NOC operations

Server hardware

Remote console tools

Monitoring tools

ITSM basics

Bi-lingual Indones/English

ITIL 4 Foundation

Tools

NVIDIA DCGM

Grafana

Prometheus

SolarWinds

Nagios

Zabbix

iDRAC

iLO

Job description

Front-line 24x7 eyes-on-glass and hands-on-site operations for the internal GPU data centre — monitoring, first-level triage, physical break-fix support and ticket lifecycle initiation.

Key responsibilities

Perform 24x7 shift-based monitoring of GPU compute, cooling, power and network estate using NVIDIA DCGM, Grafana/Prometheus and the agreed NOC toolset.

Execute L1 triage per runbook/SOP: acknowledge alerts, perform first-level diagnostics and elevate to L2/L3 within defined response SLAs.

Raise, classify and update incidents, service requests and changes in ServiceNow; maintain accurate ticket notes and shift handover logs.

Perform smart-hands activities: rack-and-stack support, cable/patching checks, LED/indicator verification, console access and OEM engineer escorting.

Conduct scheduled physical walkthroughs — temperature/humidity readings, CDU and leak-detection checks, power feed and PDU verification, alarm panel checks.

Support tape/media handling, asset movement and DC access control per internal security and safety policy.

Prepare daily/shift operations reports and contribute to SLA and availability reporting.

About you

Data centre operations fundamentals — racking, structured cabling, power (A/B feeds, PDU), cooling and environmental monitoring.

x86 server hardware familiarity (Dell PowerEdge / HPE ProLiant / Lenovo ThinkSystem) and remote console tools (iDRAC, iLO, XCC).

Monitoring/alerting tools: SolarWinds, Nagios, Zabbix, Grafana; exposure to NVIDIA DCGM GPU telemetry is preferred.

ServiceNow ITSM ticket handling; ITIL incident and request management basics.

Willingness to work rotating 24x7 shifts; fluent Bahasa Indonesia with working English.

Preferred Certifications: ITIL 4 Foundation; CompTIA Server+ or equivalent OEM hardware certification; NVIDIA NCA-AIIO (desirable).

All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.

Tata Consultancy Services (TCS) is a global IT services and consulting company, headquartered in Mumbai, India. As of 2021, TCS is the largest company in the IT services sector in the world by market capitalization of $169.2 billion. We operate in worldwide scale, with diverse talent base of over 488,649 associates (including subsidiaries) representing 154 nationalities, across 46 countries as of 2021.

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For more information, visit us at www.tcs.com