24/7 DC Support Engineer — Data Center Operations

Tata Consultancy Services Limited; Jakarta Pusat; On-site; IDR 120,000,000 - 300,000,000; Full time

Job summary

Tata Consultancy Services Limited in Indonesia is seeking a hands-on data centre operations professional to provide 24x7 physical support across the region. The role focuses on maintaining hardware, storage, SAN, and backup systems at co-location facilities.

You will work under L2/L3 engineers, perform rack and stack, cable management, and document changes in ITSM. Strong problem solving and experience with Tier III/IV facilities are preferred.

Qualifications

• Experience with 24/7 on-site data centre operations.
• Hands-on experience with Cisco UCS, HPE ProLiant, Dell servers and Huawei gear.
• Experience with storage arrays (HPE 3Par, Primera, StoreOnce, P9500, XP24k).
• Knowledge of SAN fabric and tape library operations.
• Familiarity with DCIM tooling and change control in Tier III/IV facilities.

Responsibilities

• Provide 24×7 hands-and-feet physical support across Indonesia.
• Execute hardware break-fix activities: server, storage, and SAN component replacements (Cisco UCS, HPE, Dell, Huawei, Hitachi, PureStorage, Brocade) under direction of L2/L3 engineers.
• Perform rack and stack activities for new hardware deployments; manage cable labelling, patching, and documentation.
• Execute DC change tasks (PDU power checks, KVM console access, out-of-band management via iLO/iDRAC/CIMC) and document in Symphony Summit ITSM.
• Support regular DC audits: asset verification, DCIM updates, power/cooling.

Skills

DC operations

Server hardware

Storage hardware

SAN fabric

Tape backup

Tools

Cisco UCS Manager

Cisco IMC

HPE OneView

Veeam Backup

Veritas NetBackup

Symphony Summit ITSM

Job description

Tata Consultancy Services Limited in Indonesia is seeking a hands-on data centre operations professional to provide 24x7 physical support across the region. The role focuses on maintaining hardware, storage, SAN, and backup systems at co-location facilities.

You will work under L2/L3 engineers, perform rack and stack, cable management, and document changes in ITSM. Strong problem solving and experience with Tier III/IV facilities are preferred.