DC Support Engineer (Hands & Feet)

Tata Consultancy Services Limited; Jakarta Pusat; On-site; IDR 120,000,000 - 300,000,000; Full time

Job summary

Tata Consultancy Services Limited in Indonesia is seeking a hands-on data centre operations professional to provide 24x7 physical support across the region. The role focuses on maintaining hardware, storage, SAN, and backup systems at co-location facilities.

You will work under L2/L3 engineers, perform rack and stack, cable management, and document changes in ITSM. Strong problem solving and experience with Tier III/IV facilities are preferred.

Qualifications

• Experience with 24/7 on-site data centre operations.
• Hands-on experience with Cisco UCS, HPE ProLiant, Dell servers and Huawei gear.
• Experience with storage arrays (HPE 3Par, Primera, StoreOnce, P9500, XP24k).
• Knowledge of SAN fabric and tape library operations.
• Familiarity with DCIM tooling and change control in Tier III/IV facilities.

Responsibilities

• Provide 24×7 hands-and-feet physical support across Indonesia.
• Execute hardware break-fix activities: server, storage, and SAN component replacements (Cisco UCS, HPE, Dell, Huawei, Hitachi, PureStorage, Brocade) under direction of L2/L3 engineers.
• Perform rack and stack activities for new hardware deployments; manage cable labelling, patching, and documentation.
• Execute DC change tasks (PDU power checks, KVM console access, out-of-band management via iLO/iDRAC/CIMC) and document in Symphony Summit ITSM.
• Support regular DC audits: asset verification, DCIM updates, power/cooling.

Skills

DC operations

Server hardware

Storage hardware

SAN fabric

Tape backup

Tools

Cisco UCS Manager

Cisco IMC

HPE OneView

Veeam Backup

Veritas NetBackup

Symphony Summit ITSM

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

About the Role:

Must Have:

• Physical data-centre operations at co-location facilities, including round-the-clock hands-and-feet support
• Server hardware: Cisco UCS (UCSC-C240-M5L/SX, UCSC-C480-M5), HPE ProLiant (DL380 Gen10, DL560 Gen10, Apollo 4200), Dell R740/R740XD, Huawei; rack/stack, cable management, hardware diagnostics
• Storage hardware: HPE 3Par, Primera, Storeonce, P9500, XP24k; Hitachi G600/G1000/AMS2500; PureStorage FA-m20r2; Dell EMC Powermax/Data Domain; drive replacement, controller swap
• SAN fabric: Brocade FC switches, HPE FC switches; cable replacement, port management, fabric health checks
• Backup media and tape library: Oracle Tape Library SL8500 — tape loading, slot management, drive cleaning
• DC operations: power (PDU, UPS), cooling (CRAC/CRAH), access management, DCIM tooling, incident escalation

Good to Have:

• Cisco UCS Manager / Cisco IMC for server profile and firmware management
• HPE OneView for server profile templates and SPP firmware updates
• Familiarity with Veeam Backup repository management and Veritas NetBackup media server operations
• Experience working in Tier III/IV co-location facilities with strict change control
• Basic network troubleshooting for Cisco and HPE switches supporting data-centre connectivity

Responsibilities:

• Provide 24×7 hands-and-feet physical support across Indonesia
• Execute hardware break-fix activities: server, storage, and SAN component replacements (Cisco UCS, HPE, Dell, Huawei, Hitachi, PureStorage, Brocade) under direction of L2/L3 engineers
• Perform rack and stack activities for new hardware deployments; manage cable labelling, patching, and documentation
• Execute DC change tasks (PDU power checks, KVM console access, out-of-band management via iLO/iDRAC/CIMC) and document in Symphony Summit ITSM
• Support regular DC audits: asset verification, DCIM updates, power/cooling