Waiter / Waitress - Hung Tong (侍應生)

Renaissance Corporate Services; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

JEN by Shangri-La is seeking a waiter/waitress for Hung Tong to deliver exceptional dining experiences with timely, courteous service in a busy hotel setting. The role emphasizes guest satisfaction, attention to detail, and knowledge of current promotions, with responsibilities spanning order taking, deliveries, and post-service upkeep.

Applicants should have at least 1 year of hotel or F&B service experience, be a team player, and communicate well in English and Chinese.

Qualifications

• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Customer-oriented team player.
• Good command of spoken and written English and Chinese.
• Fresh graduates are welcome.

Responsibilities

• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Assist with order taking, providing recommendations and information on the latest promotions, as well as delivering food and beverages.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

Skills

Customer service

Team player

Bilingual English/Chinese

Education

High school graduate

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An urban resort, where style meets innovation: With pride of place on Kowloon's vibrant waterfront, at the heart of Hung Hom Bay, Kerry Hotel is an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

As a Waiter / Waitress - Hung Tong (侍應生), you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Assist with order taking, providing recommendations and information on the latest promotions, as well as delivering food and beverages.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

About You

• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Customer-oriented team player.
• Good command of spoken and written English and Chinese.
• Fresh graduates are welcomed.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.