Waiter / Waitress - Lobby Lounge (侍應生)

Shangri-La Group; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Shangri-La Group in Hong Kong invites applications for a Waiter / Waitress - Lobby Lounge. You will deliver exceptional dining experiences with timely, courteous and professional service in a luxury hotel setting.

We value customer focus, teamwork and bilingual communication in English and Chinese. Fresh graduates are welcomed, and candidates with at least one year in hotel or F&B service will thrive in a structured learning environment with career development opportunities.

Qualifications

• At least 1 year of relevant experience in hotel or F&B service.
• Good command of spoken and written English and Chinese.
• Fresh graduates are welcomed.

Responsibilities

• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to hotel standards.
• Assist with order taking, provide recommendations and information on promotions, and deliver food and beverages.
• Gather guest feedback for continuous improvement of service.
• Perform other duties as assigned by Management.

Skills

Customer-oriented

Team player

Bilingual English/Chinese

Job description

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Find Your Shangri-La in Shangri-La. Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About The Role

As a Waiter / Waitress - Lobby Lounge (侍應生), you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Assist with order taking, providing recommendations and information on the latest promotions, as well as delivering food and beverages.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.
• 確保所分配的工作區域運作順暢，並維持餐廳的服務質素
• 根據酒店標準，保持工作區域的清潔及整備
• 協助點餐、提供餐飲推介及最新優惠資訊，並負責送餐服務
• 收集意見以提升服務質素
• 履行上司分配的工作

About You

• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Customer-oriented team player.
• Good command of spoken and written English and Chinese.
• Fresh graduates are welcomed.
• 具備至少一年酒店或餐飲服務業相關工作經驗
• 以客為本及具備團隊合作精神
• 良好中英文書寫及會話能力
• 歡迎應届畢業生

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.