Order Taker - In Room Dining

Renaissance Corporate Services; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

JEN by Shangri-La in Hong Kong is seeking an Order Taker for the In-Room Dining team. You will handle guest inquiries, take and process orders, and coordinate delivery to ensure timely, courteous service.

Ideal candidates hold a Diploma in Hotel Management or related disciplines, have at least 1 year in hotel or F&B service, and possess strong English and Chinese communication skills. This is a permanent role with professional growth opportunities within the JEN brand.

Qualifications

• Diploma in Hotel Management or related disciplines.
• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Guest-oriented team player with strong communication skills.
• Good command of written and spoken English and Chinese.

Responsibilities

• Handle guest inquiries regarding the In-Room Dining menu.
• Take and process orders, as well as coordinating delivery services.
• Provide attentive follow-up service to ensure guest satisfaction.
• Perform any other duties as assigned by the Supervisor.

Education

Diploma in Hotel Management or related disciplines

Job description

Career Opportunities: Order Taker - In Room Dining (176535)

Requisition ID176535-Posted09/11/2026-Hong Kong SAR-Island Shangri-La, Hong Kong-Rooms-Permanent

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

As an Order Taker (落單員), you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Handle guest inquiries regarding the In-Room Dining menu.
• Take and process orders, as well as coordinating delivery services.
• Provide attentive follow-up service to ensure guest satisfaction.
• Perform any other duties as assigned by the Supervisor.

About You

• Diploma in Hotel Management or related disciplines.
• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Guest-oriented team player with strong communication skills.
• Good command of written and spoken English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.